Telephone number concomplain

[Al1blades]

Hi,

I am trying to find a number to contact Virgin as my broadband is terrible and there seems to be no customer service what so ever. The worst company I have ever dealt with. 

I am averaging speeds of 20/30mbps but paying for 350Mbps

[nodrogd · Accepted solution]

If you have a Virgin landline or mobile simply dial 150 free of charge.

From all other lines or mobiles the number is 0345 454 1111 (standard landline rates apply).

[jbrennand]

Or post up more details of the issue and people on here will trey an help see what the issue is and how it might be resolved.

As a starter - are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?

What are the various Hub lights showing/doing when this happens?

[Al1blades]

Thanks for the replies. Managed to speak to someone and an engineer is coming out tomorrow to fix the issue apparently. Not long to go on my contract, will never use virgin again. Terrible service 

[John_GS]

Hi Al1blades

Thanks for posting and welcome to the community.

Sorry to hear of the lower than expected speeds. I can see the tech visit was yesterday - how did this go, is all resolved? Let me know if you need further assistance 

Kind regards,