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alh1975
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TIDAL buffering and disconnection issues

I subscribe to tidal lossless streaming (FLAC) http://tidal.com/ and use the following devices:

  • Macbook Air (OSX)
  • Naim ND5 SX Streamer, a device which is supported by Tidal

During the early evening I experience buffering issues and playback stops. Occasionally they also stop playing in the afternoon. If I leave a playlist on repeat, I can guarantee it will stop playing. 

I have had techs confirm the connection is good (up to 108mbps), had the devices wired to the modem by Ethernet, and have had a SuperHub 3 replaced with another SuperHub 3. I have also tried assigning google public DNS as suggested by Tidal. 

My Hi-Fi dealer , Auto-T in Manchester experiences exactly the same issues and believes it has something to do with Virgin's service seeing the FLAC streaming as a torrent and choking the connection. 

I had no issued on Sky broadband (17mbs) over wi-fi or wired. 

Please can someone advise me ?

Best wishes,

Andrew. 

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alh1975
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Re: TIDAL buffering and disconnection issues

Apparently there is a thread on Naim's forum. What is Virgin's position on this http://forums.naimaudio.com/topic/tidal-dropouts-probable-cause?reply=71962434779303510#719624347793...

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Re: TIDAL buffering and disconnection issues

Sorry to hear about this alh1975,

 

I've located your details and I'm unable to detect any cause for this at the moment.

 

Have you since tried connecting any alternative devices at all?

 

Nat_J


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