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CrystalGipsy
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T3 timeouts and dns errors with certain appliances

HI All I seem to keep getting t3 timeouts and some lease errors from my hub3, which I just run in modem mode which is causing some of my equipment to freak out when it looses the internet, Any ideas?

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Router status
Status
Downstream
Upstream
Configuration
Network Log
Refresh data
Network Log
Time	Priority	Description
31/03/2019 10:37:18	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/04/2019 14:38:38	Error	DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/04/2019 14:38:38	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/04/2019 20:24:3	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/04/2019 01:59:29	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/04/2019 04:01:11	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/04/2019 13:21:25	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/04/2019 16:32:59	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/04/2019 19:02:22	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/04/2019 00:43:24	Error	DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/04/2019 00:43:24	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/04/2019 13:42:59	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/04/2019 05:02:39	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/04/2019 08:46:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/04/2019 18:43:27	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/04/2019 22:01:26	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/04/2019 01:33:51	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/04/2019 01:35:7	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:02:41	critical	DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:02:55	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Router status
Status
Downstream
Upstream
Configuration
Network Log
Refresh data
Downstream bonded channels
Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	322750000	-4.5	36	256 qam	24
2	138750000	-3.7	33	256 qam	1
3	146750000	-3.9	34	256 qam	2
4	154750000	-3.7	34	256 qam	3
5	162750000	-4	34	256 qam	4
6	170750000	-4	34	256 qam	5
7	178750000	-3.9	34	256 qam	6
8	186750000	-3.9	34	256 qam	7
9	194750000	-3.9	34	256 qam	8
10	202750000	-4.2	35	256 qam	9
11	210750000	-4.4	35	256 qam	10
12	218750000	-4.5	34	256 qam	11
13	226750000	-4.7	35	256 qam	12
14	234750000	-4.7	35	256 qam	13
15	242750000	-5	35	256 qam	14
16	250750000	-5	35	256 qam	15
17	258750000	-4.5	35	256 qam	16
18	266750000	-4.7	35	256 qam	17
19	274750000	-4.5	36	256 qam	18
20	282750000	-4.5	36	256 qam	19
21	290750000	-4.5	36	256 qam	20
22	298750000	-4.5	36	256 qam	21
23	306750000	-4.5	36	256 qam	22
24	314750000	-4.5	36	256 qam	23


Downstream bonded channels
Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	36.6	4	0
2	Locked	33.9	18974	18
3	Locked	34.3	14658	0
4	Locked	34.3	12482	0
5	Locked	34.4	10778	13
6	Locked	34.4	5254	14
7	Locked	34.4	3716	0
8	Locked	34.4	2842	0
9	Locked	34.9	629	0
10	Locked	35	533	0
11	Locked	35	1444	0
12	Locked	34.9	900	0
13	Locked	35	940	0
14	Locked	35.5	279	0
15	Locked	35.7	473	0
16	Locked	35.5	584	0
17	Locked	35.7	163	0
18	Locked	35.7	29	0
19	Locked	36.3	21	0
20	Locked	36.3	15	0
21	Locked	36.3	31	0
22	Locked	36.3	22	0
23	Locked	36.6	28	0
24	Locked	36.3	22	0
Password
 


 
Router status
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1458000004.45512016 qam1
2536999574.45512064 qam4
3274000004.25512032 qam3
4358000004.296512016 qam2


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

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Password	


Router status
Status
Downstream
Upstream
Configuration
Network Log
Refresh data
General Configuration
Network access	
Allowed
Maximum Number of CPEs	
1
Baseline Privacy	
Enabled
DOCSIS Mode	
Docsis30
Config file	
4k;fg87dsfd;kfoA,.iyewrkldJKDH


Primary Downstream Service Flow
SFID	28118
Max Traffic Rate	230000000
Max Traffic Burst	42600
Min Traffic Rate	0


Primary Upstream Service Flow
SFID	28695
Max Traffic Rate	12700000
Max Traffic Burst	16320
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort
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Forum Team
Forum Team
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Message 2 of 2
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Re: T3 timeouts and dns errors with certain appliances

Hi there CrystalGipsy,

 

Thank you for getting in touch via the Community 🙂 

 

I am very sorry to hear you are experiencing problems with the service.  I have taken a look in to your account and on the back of this I would like to arrange 

an engineer.  

 

I will pop you over a private message to give some more details around the issue and arrange an appointment, 

 

Thank you 

 

Nat
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