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neil3083
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Message 11 of 18
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Re: T3 Timeouts and Erratic Power Levels

Well the engineer came round yesterday and re-did a connector on the cable that was a little dodgy and also added a 4Db attenuator and a suppressor. He also switched the hub out for a new one.

This seem to work fantastic for the first few hours after he left but after midnight everything went downhill again.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/391f535ba4c2ec2600978f5dc6b0ff158b...

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000006.640256 qam25
2251000000640256 qam15
3259000000640256 qam16
4267000000640256 qam17
5275000000640256 qam18
6283000000640256 qam19
72910000006.340256 qam20
82990000006.840256 qam21
93070000006.440256 qam22
103150000006.540256 qam23
113230000006.840256 qam24
123390000006.940256 qam26
13347000000740256 qam27
14355000000740256 qam28
15363000000740256 qam29
163710000007.140256 qam30
173790000007.140256 qam31
18387000000740256 qam32
19395000000740256 qam33
204030000006.840256 qam34
214110000006.840256 qam35
224190000006.440256 qam36
234270000006.440256 qam37
244350000006.340256 qam38



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3111211
2Locked40.969124
3Locked40.356101
4Locked40.350138
5Locked40.347123
6Locked40.97198
7Locked40.942136
8Locked40.367203
9Locked40.384200
10Locked40.393142
11Locked40.3103187
12Locked40.9101167
13Locked40.378252
14Locked40.372146
15Locked40.362195
16Locked40.365171
17Locked40.971106
18Locked40.953122
19Locked40.36453
20Locked40.360106
21Locked40.36945
22Locked40.35946
23Locked40.35428
24Locked40.34838

 

 

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neil3083
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Message 12 of 18
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Re: T3 Timeouts and Erratic Power Levels

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030001744512064 qam1
23940003642.5512064 qam4
34620000743.5512064 qam3
45370000443.5512064 qam2

 

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA00160
3ATDMA0010
4ATDMA0010

 

Network Log

Time Priority Description

18/07/2021 19:05:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2021 19:05:24Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2021 19:05:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2021 15:38:26noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2021 14:24:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2021 13:27:35noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2021 13:27:5Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2021 06:02:54Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2021 05:45:3noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 23:34:9noticeNOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 23:31:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 23:31:9criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 23:30:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 23:30:29criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 23:29:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 23:29:49criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 23:29:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 23:29:9criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 23:28:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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conman33158
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Message 13 of 18
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Re: T3 Timeouts and Erratic Power Levels

Your power levels are fine but still too many Post RS Errors and T3 Timeouts mate. You will need to get back on to them, it seems something is still not right 😞

***********************************************************************************************************************************
Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
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My Broadband Ping - conman33158
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Gareth_L
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Message 14 of 18
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Re: T3 Timeouts and Erratic Power Levels

Hello neil3083

Sorry to hear this is still happening 

Something doesn't seem quite right at all

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Gareth_L
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Message 15 of 18
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Re: T3 Timeouts and Erratic Power Levels

Hey neil3083

Thanks for those details 

Can you please let us know how the visit goes 

Gareth_L

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Gareth_L
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Message 16 of 18
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Re: T3 Timeouts and Erratic Power Levels

Hi neil3083

Quick question

How did todays Technician visit go?

Gareth_L

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neil3083
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Message 17 of 18
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Re: T3 Timeouts and Erratic Power Levels

Hi,

The engineers where fantastic, they've inspected all the cable and replaced some extremely old connections, changed my position on the cabinet and rebalanced the power levels. So far it's looking good and I've not had any T3 timeouts so far.

I'll keep an eye on it for the next few days and report back if there's any problems

Many thanks for arranging everything.

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Gareth_L
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Message 18 of 18
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Re: T3 Timeouts and Erratic Power Levels

That's the best news of day neil3083

So happy it's been looked at and fixed for you 

Have a good rest of the day 

Gareth_L

 

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