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theghost
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Super hub keeps going off line

Super hub keeps going off line Even though lights still on no wireless no connection to internet.
I phoned in around 18-15pm today got through to usual foreign person told to do a pin hole reset which I did.
Router back online after about 10 mins. The support said I have sent you 6 emails please read them ( what is this all about NOTHING I don't already know)
I go out come back around 22-00 hrs no internet no wireless router off again so I phone in again this time a lady says I can see by the report that you have already done a pin hole reset so I book you a engineer to come out between 16-00 hrs and 18-00 hrs on the 20th of Match Monday so I have to be without internet for 5 days why is this
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Re: Super hub keeps going off line

Hello theghost,

Thanks for posting Smiley Happy

Sorry to hear about your recent connection problems.

I've taken a look and I can see the engineer visit was cancelled, are you back up and running now?

Please get back in touch if you need us to investigate further.

Take care.

Heather_J

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theghost
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Re: Super hub keeps going off line

yes seems to be ok after I did 2 pin hole resets  the second time it took longer to get up and running.

I phoned in to cancel the engineer Also the foreign works will NOT listen they just reading to a script and a very poor one at that

the second person ( a lady ) what a joke she was did not want to help just wanted to book a engineer and it would have been 5 days  to wait for him to come

your services cannot be that bad ?

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Luckyjfl
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Re: Super hub keeps going off line

I have the very same problem. I keep getting kicked off line and it is becoming very annoying.  message saying " no Gateway and cable unplugged.  Sometimes, I can get it back on again by rebooting.  I  might even get an hour out of  it before it goes again.  I have tried the usual fixes suggested in regard to ipconfig,release - ipconfig /renew.  That does not seem to have helped. Not sure what to do next.  I need advise as soon as possible please.

 

Thank you.

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lcdalton
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Message 5 of 8
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Re: Super hub keeps going off line

I've been kicked off internet all night! This is just becoming a joke now, I've spent the past week with dreadful speeds and now this. I'm currently using my phones data to play online
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Luckyjfl
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Re: Super hub keeps going off line

Have to say, this getting beyond a joke, considering the money we are paying.
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Re: Super hub keeps going off line

Hello both, 

Thanks for posting Smiley Happy

Sorry for the connection problems you're experiencing. 

As your fault won't be linked to the original posters issue, would you please create your own threads so we can deal with the problems on an individual basis. 

Thanks for your understanding. 

Take care. 

Heather_J

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theghost
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Re: Super hub keeps going off line

I have my own post Heather you posted on it and I replied
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