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Jairen
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Suddenly only getting 25-30Mb on Vivid 200

Until recently I've not had any problems.  But over the last couple of days my normal speed has dropped from close to 200Mb to only 25-30Mb when testing.

This is a wired connection to the router.

I've tried rebooting the router, resetting it to factory default, checked the service status for my account.

Upstream is fine and appears to be functioning at expected levels.  It is purely downstream that is being stubbornly slow.  Again, this seems to be a very recent development.

This is my modem data after the latest reboot.

Information

Cable ModemEuroDOCSIS 3.0 Compliant
Serial Number3BW33CWE14CAD
Boot Code VersionPSPU-Boot 1.0.20.1356
Software VersionV1.01.33
Hardware Version3.11
CA KeyInstalled

 

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)163000000Locked
Ranged Upstream Channel (Hz)25800000Success
Provisioning StateOK

Operational

 

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)163000000139000000147000000155000000171000000179000000187000000195000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID41235678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)8.868.958.888.788.898.858.838.50
RxMER (dB)38.9838.6138.6138.2639.4039.4039.4038.61
Pre RS Errors2814210000
Post RS Errors00000000

 

Upstream  US-1 US-2 US-3 US-4

Channel Type2.02.02.02.0
Channel ID4321
Frequency (Hz)25800000326000003940000046200000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation16QAM16QAM16QAM16QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)34.2535.2536.2536.75
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts1000
T4 Timeouts0000

 

General Configuration

Network AccessAllowed
Maximum Number of CPEs1
Baseline PrivacyEnabled
DOCSIS ModeEuroDOCSIS 3.0
Config File 

Primary Downstream Service Flow

SFID35464
Max Traffic Rate230000000 bps
Max Traffic Burst42600 bytes
Min Traffic Rate0 bps

Primary Upstream Service Flow

SFID35463
Max Traffic Rate12700000 bps
Max Traffic Burst16320 bytes
Min Traffic Rate0 bps
Max Concatenated Burst16320 bytes
Scheduling TypeBest Effort

 

Any thoughts on what this might be?  Do I need to get an engineer to look?

Thanks!

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Jairen
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Re: Suddenly only getting 25-30Mb on Vivid 200

OK, feel like a numpty here. DELL put some rubbish Smartbytes application on their PC that throttles the bandwidth on download. Killed the program and my download speeds returned to normal. No longer an issue here. Move along, move along.
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jpeg1
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Re: Suddenly only getting 25-30Mb on Vivid 200

Thanks for coming back and reporting that. It has been reported before, and a reminder is always useful. 

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