on 24-06-2021 20:29
I've recently upgraded to 1Gig. Today at 3.45 speeds went from 960Mbps to 3-4
https://www.thinkbroadband.com/broadband/monitoring/quality/share/2c00c80a55e5101696ee5025fb839bf0a0880391-24-06-2021
I reported it, and apparently there's a problem with the modem (hub4) , although I'm not convinced it was even investigated. Anyhow an engineer is booked for Monday.
All the metrics on the modem status look good apart from the docsis 3.1 QAM1024.
Problem in my area (KT5) or genuine problem with the new modem?
Wired connection only.Modem mode. All the usual problem solving steps undertaken.
Cheers
Keith
on 28-06-2021 17:59
Hi All,
For what its worth - today was much better.
Latency started to falter a little towards 4pm, then got better
Still the odd dropped packet, but otherwise more 'normal'
on 28-06-2021 18:47
on 28-06-2021 18:48
Mine was poor at 4:30-5pm but picked up again and is working at the speed it is meant to tonight. Lets hope its a permanent fix.
on 28-06-2021 21:05
Doing better today than yesterday so maybe the fault has been found finally?
https://www.thinkbroadband.com/broadband/monitoring/quality/share/d75343fce2b7a7ac24adade629d694e6ea74ba19
on 29-06-2021 07:01
on 29-06-2021 11:08
Hi everyone,
Using the details we have on here, we've been able to get a fault ticket raised to investigate the broadband issue and it's been logged under F009132366. The estimated fix time is 02/07 and thank you all for your patience whilst we work on the fix.
Thanks,
Lisa
on 29-06-2021 11:19
Thanks for letting us know.
As indicated above, it looks like yesterday was significantly better, but there was the occasional spike
Its it still worth keeping the engineer appointments ? Apparently my 'levels were out of spec' but I don't know which ones, or by how much.
30-06-2021 13:16 - edited 30-06-2021 13:17
Well, unfortunately the engineer did turn up at 8.20 but the nobody heard the doorbell. Only realised when I checked the cameras later. Could have called any of our listed phone numbers, but....
I'm still of the opinion that the recent issue was nothing to do with the hubs.
Anyway, speeds are consistent and stable at the moment - might not always be the headline speed, but they're ok. Whether it represents good value is another matter. I would happily sacrifice half my download speed for a double the upload, but i'm getting what is advertised.
Regarding what VM thought was the problem initially - to my uneducated eye, the 3.0 power levels look good. What about docsis 3.1 though. Is -7dBmV within spec ?
Current Modem Stats :
https://docs.google.com/spreadsheets/d/1ph28cgfBEHmbbdLjHIkc_BwOy4wWHNrPjd_VRXyBZLg/edit?usp=sharing
on 06-07-2021 13:56
Hi @MckeithyB
Can I check how your service is now? An outage in the area which was logged is now closed, how is your service after this?
Regards
on 06-07-2021 15:52
Hi There,
Its been good as far as I can tell. I'm able to drive the connection at up to 950Mbps with my kit, but all seems well.
Speedtest by Ookla
Server: Livedrive Internet - London (id = 41248)
ISP: Virgin Media
Latency: 9.65 ms (4.12 ms jitter)
Download: 930.24 Mbps (data used: 1.0 GB)
Upload: 49.23 Mbps (data used: 26.0 MB)
Packet Loss: 0.0%
Result URL: https://www.speedtest.net/result/c/a9d6c8c1-1d0d-4104-9ded-f0cde3b7d983
Now, if VM can prioritise upload bandwidth next, that will make it really useful 🙂
Cheers