Menu
Reply
MckeithyB
  • 23
  • 0
  • 3
On our wavelength
393 Views
Message 41 of 51
Flag for a moderator

Re: Sudden drop in speed from 1Gig

Hi All,

For what its worth - today was much better.

Latency started to falter a little towards 4pm, then got better

MckeithyB_0-1624899413586.png

Still the odd dropped packet, but otherwise more 'normal'

Stormphoenix
  • 30
  • 1
  • 2
On our wavelength
375 Views
Message 42 of 51
Flag for a moderator

Re: Sudden drop in speed from 1Gig

0 Kudos
Reply
foccer
  • 23
  • 0
  • 5
On our wavelength
372 Views
Message 43 of 51
Flag for a moderator

Re: Sudden drop in speed from 1Gig

Mine was poor at 4:30-5pm but picked up again and is working at the speed it is meant to tonight. Lets hope its a permanent fix.

0 Kudos
Reply
Barrerayy
  • 28
  • 0
  • 7
On our wavelength
336 Views
Message 44 of 51
Flag for a moderator

Re: Sudden drop in speed from 1Gig

Doing better today than yesterday so maybe the fault has been found finally?

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d75343fce2b7a7ac24adade629d694e6ea74ba19

 

0 Kudos
Reply
lotharmat
  • 3.53K
  • 241
  • 649
Community elder
310 Views
Message 45 of 51
Flag for a moderator

Re: Sudden drop in speed from 1Gig

That looks a lot better!!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

0 Kudos
Reply
Lisa_CC
  • 4.28K
  • 241
  • 521
Moderator
Moderator
295 Views
Message 46 of 51
Flag for a moderator

Re: Sudden drop in speed from 1Gig

Hi everyone,

Using the details we have on here, we've been able to get a fault ticket raised to investigate the broadband issue and it's been logged under F009132366. The estimated fix time  is 02/07 and thank you all for your patience whilst we work on the fix.

 

Thanks,

 

Lisa

 

0 Kudos
Reply
MckeithyB
  • 23
  • 0
  • 3
On our wavelength
293 Views
Message 47 of 51
Flag for a moderator

Re: Sudden drop in speed from 1Gig

Thanks for letting us know.

As indicated above, it looks like yesterday was significantly better, but there was the occasional spike

MckeithyB_0-1624961905986.png

 

Its it still worth keeping the engineer appointments ? Apparently my 'levels were out of spec' but I don't know which ones, or by how much. 

 

0 Kudos
Reply
MckeithyB
  • 23
  • 0
  • 3
On our wavelength
256 Views
Message 48 of 51
Flag for a moderator

Re: Sudden drop in speed from 1Gig

Well, unfortunately the engineer did turn up at 8.20 but the nobody heard the doorbell. Only realised when I checked the cameras later. Could have called any of our listed phone numbers, but....

I'm still of the opinion that the recent issue was nothing to do with the hubs.

Anyway, speeds are consistent and stable at the moment - might not always be the headline speed, but they're ok. Whether it represents good value is another matter. I would happily sacrifice half my download speed for a double the upload, but i'm getting what is advertised.

Regarding what VM thought was the problem initially - to my uneducated eye, the 3.0 power levels look good. What about docsis 3.1 though. Is -7dBmV within spec ?

Current Modem Stats :
https://docs.google.com/spreadsheets/d/1ph28cgfBEHmbbdLjHIkc_BwOy4wWHNrPjd_VRXyBZLg/edit?usp=sharing

0 Kudos
Reply
Travis_M
  • 1.44K
  • 54
  • 119
Forum Team
Forum Team
204 Views
Message 49 of 51
Flag for a moderator

Re: Sudden drop in speed from 1Gig

Hi @MckeithyB

 

Can I check how your service is now? An outage in the area which was logged is now closed, how is your service after this? 

 

Regards

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
MckeithyB
  • 23
  • 0
  • 3
On our wavelength
187 Views
Message 50 of 51
Flag for a moderator

Re: Sudden drop in speed from 1Gig

Hi There,

Its been good as far as I can tell. I'm able to drive the connection at up to 950Mbps with my kit, but all seems well.

Speedtest by Ookla

Server: Livedrive Internet - London (id = 41248)
ISP: Virgin Media
Latency: 9.65 ms (4.12 ms jitter)
Download: 930.24 Mbps (data used: 1.0 GB)
Upload: 49.23 Mbps (data used: 26.0 MB)
Packet Loss: 0.0%
Result URL: https://www.speedtest.net/result/c/a9d6c8c1-1d0d-4104-9ded-f0cde3b7d983

Now, if VM can prioritise upload bandwidth next, that will make it really useful 🙂

Cheers

 

0 Kudos
Reply