on 24-06-2021 20:29
I've recently upgraded to 1Gig. Today at 3.45 speeds went from 960Mbps to 3-4
https://www.thinkbroadband.com/broadband/monitoring/quality/share/2c00c80a55e5101696ee5025fb839bf0a0880391-24-06-2021
I reported it, and apparently there's a problem with the modem (hub4) , although I'm not convinced it was even investigated. Anyhow an engineer is booked for Monday.
All the metrics on the modem status look good apart from the docsis 3.1 QAM1024.
Problem in my area (KT5) or genuine problem with the new modem?
Wired connection only.Modem mode. All the usual problem solving steps undertaken.
Cheers
Keith
24-06-2021 20:40 - edited 24-06-2021 20:40
Doubt its your modem.
24-06-2021 20:41 - edited 24-06-2021 20:42
Snap, same issue (RH10) , started at the same time too.
on 24-06-2021 21:22
Wow, it could be the same graph. Thanks for the confirming.
What irks me is that undoubtedly this has already been spotted by their core networks team, so why waste time making us jump through hoops with 1st line?
My guess is that it's a peering issue as I'm able to watch 4k YouTube.
24-06-2021 22:10 - edited 24-06-2021 22:10
Good spot - I tested this and i can watch 4k Youtube, Netflix etc without issue, but I can't download anything or play any games.
The Virgin site is not showing any network issues though, so I've no idea what's going on. I see no point in phoning their call center as it sounds like something more fundamental on Virgin's end and they will have no idea what I'm taking about. Anyone from Virgin about on here who can escalate?
24-06-2021 22:29 - edited 24-06-2021 22:53
I also have a similar graph -
PS: My download speed is down by a factor of 50 but my upload speed is normal.
on 25-06-2021 10:22
All back to normal today - at least I can work.
So "There's a problem with your modem" really means "I don't know what the problem is, and the quickest way to get this ticket out of my queue is to assign it to someone else"
Have cancelled the engineer appointment.
on 25-06-2021 16:22
Same issue again today, about the same time.
Already down to 3 MB and dropping fast. Can someone from Virgin please comment? Your service status is showing no issues when there clearly is a big one. Again, it is not affecting streaming services such as Youtube and Netflix, just everything else.
on 25-06-2021 16:36
on 25-06-2021 16:41