Menu
Reply
Enigma667
  • 9
  • 0
  • 0
Tuning in
390 Views
Message 1 of 19
Flag for a moderator

Spotify problems

Hello, 

For the past week or so Spotify will only play around 10-15 seconds and then say it can't play this song at the moment. Now I know what your going to say and yes I have already spoken to Spotify and they say there is no problem their end and that VM has a routing problem which they need to look into. I can already see some one replying saying its a Spotify issue and I need to contact them, but this will just get passed back and forth with no one taking any responsibility for it.

Tags (3)
0 Kudos
Reply
John_GS
  • 8.74K
  • 477
  • 772
Forum Team
Forum Team
294 Views
Message 2 of 19
Flag for a moderator

Re: Spotify problems

Hi Enigma667

 

Thanks for posting. 

 

My apologies for the delay in replying and also the issue with Spotify. I've checked here and there are no known issues.

 

Have you been able to use Spotify on another device to test the issue again and see if you were able to duplicate, if so, what was the outcome?

Have you also tried deleting and re-adding the application as well?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
maciejd
  • 9
  • 0
  • 0
Tuning in
231 Views
Message 3 of 19
Flag for a moderator

Re: Spotify problems

I have exactly same problem and I have already spoken to Spotify staff who helped me test with alternative test account.

It works on both my laptop & PC when I connect it to my phone (hotspot), but when I am on a cable / WiFi to the VM Router then I experience very "Spotty Spotify" as such plays 10-15seconds sometimes a minute of a song then pauses saying "Can't play this song right now" and after a little bit of time continues playing and this happens over and over again.

I have checked and my internet connection is fine, I can do everything else (nothing else is affected). I have tried restarting my router.

I don't know what to do now, as I think it must be Virgin media end? I used to have problems 8 years ago when my connection was blocked from Connecting to France and I noticed quickly as I was using OVH Servers in French datacentre, after over an hour on the phone with your support you finally admitted that my connection has been blacklisted for some reason. Is the same thing happening with Spotify?
0 Kudos
Reply
Alex_RM
  • 4.3K
  • 247
  • 327
Forum Team
Forum Team
224 Views
Message 4 of 19
Flag for a moderator

Re: Spotify problems

Hi maciejd,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you're having some issues accessing your Spotify,

 

Can you check you IP here to see if there are any blocks.

 

If not, do you have another router to test by putting your hub into modem mode, then changing back?

 

Alex_Rm

0 Kudos
Reply
maciejd
  • 9
  • 0
  • 0
Tuning in
222 Views
Message 5 of 19
Flag for a moderator

Re: Spotify problems

My IP is only listed under 

"Policy Blocklist (PBL) - This is for information only. No action is required (unless you run your own mail server)."

Nothing else.

I have no other router to try, what I can do however is change the VM Hub to Modem mode and connect my PC directly and try again. I will do this tonight.

Tags (1)
0 Kudos
Reply
Alex_RM
  • 4.3K
  • 247
  • 327
Forum Team
Forum Team
220 Views
Message 6 of 19
Flag for a moderator

Re: Spotify problems

Thanks for checking maciejd,

 

Keep me posted with how this goes.

 

Alex_Rm

0 Kudos
Reply
maciejd
  • 9
  • 0
  • 0
Tuning in
180 Views
Message 7 of 19
Flag for a moderator

Re: Spotify problems

Good morning,

I have not had a chance to check, because the Spotify was working fine all evening / night. I have continued to use Spotify this morning and it is again cutting off. I am unable to test with changing router to modem mode due to work however I have tested with VPN and it works perfectly fine over VPN.

I am starting to think this has something to do with Traffic Throttling, although I was under impression VM doesn't apply that practice?

Maciej
0 Kudos
Reply
Zoie_P
  • 2.53K
  • 123
  • 203
Forum Team
Forum Team
125 Views
Message 8 of 19
Flag for a moderator

Re: Spotify problems

Hi Thanks for getting back to us Maciejd,

I am sorry to hear you feel this way, we do not throttle I can assure you.

Is it just spotify that you are having an issue with?

Zoie

0 Kudos
Reply
maciejd
  • 9
  • 0
  • 0
Tuning in
122 Views
Message 9 of 19
Flag for a moderator

Re: Spotify problems

Hi Zoie,

Yes just Spotify that I noticed.

Maciej

0 Kudos
Reply
Zoie_P
  • 2.53K
  • 123
  • 203
Forum Team
Forum Team
116 Views
Message 10 of 19
Flag for a moderator

Re: Spotify problems

Can you stream if fine on other devices?

Zoie

0 Kudos
Reply