on 22-04-2021 15:22
Hello,
For the past week or so Spotify will only play around 10-15 seconds and then say it can't play this song at the moment. Now I know what your going to say and yes I have already spoken to Spotify and they say there is no problem their end and that VM has a routing problem which they need to look into. I can already see some one replying saying its a Spotify issue and I need to contact them, but this will just get passed back and forth with no one taking any responsibility for it.
on 26-04-2021 08:39
Hi Enigma667
Thanks for posting.
My apologies for the delay in replying and also the issue with Spotify. I've checked here and there are no known issues.
Have you been able to use Spotify on another device to test the issue again and see if you were able to duplicate, if so, what was the outcome?
Have you also tried deleting and re-adding the application as well?
Kind regards,
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on 29-04-2021 13:09
on 29-04-2021 13:26
Hi maciejd,
Thanks for posting and welcome to our community 🙂
I'm sorry to hear you're having some issues accessing your Spotify,
Can you check you IP here to see if there are any blocks.
If not, do you have another router to test by putting your hub into modem mode, then changing back?
Alex_Rm
on 29-04-2021 13:34
My IP is only listed under
"Policy Blocklist (PBL) - This is for information only. No action is required (unless you run your own mail server)."
Nothing else.
I have no other router to try, what I can do however is change the VM Hub to Modem mode and connect my PC directly and try again. I will do this tonight.
on 29-04-2021 13:42
Thanks for checking maciejd,
Keep me posted with how this goes.
Alex_Rm
on 30-04-2021 11:14
on 03-05-2021 13:40
Hi Thanks for getting back to us Maciejd,
I am sorry to hear you feel this way, we do not throttle I can assure you.
Is it just spotify that you are having an issue with?
Zoie
on 03-05-2021 13:46
Hi Zoie,
Yes just Spotify that I noticed.
Maciej
on 03-05-2021 14:34
Can you stream if fine on other devices?
Zoie