Speeds very poor since outage a few weeks ago

[coatsy101]

Had a outage a few weeks ago and speeds been poor since 

Equipment test shows no issues 

 upload is fine tho first pic is wifi second is wired pc 

[jbrennand]

Its not looking great - but the two sets of stats look identical. Can you start from a blank sheet by doing this.
___________

Switch the Hub off and unplug it for a few minutes and then start up. When done, check back in the settings and ensure that the RS error counts have all reset to 0. Then check every hour or two to see if they start reappearing - they shouldn't. If they do (particularly the postRS ones) you have a problem (noise) that only a Tech visit will sort.

[coatsy101]

1	330750000	-2	38	256 qam	25
2	218750000	-4.9	26	256 qam	11
3	226750000	-4.4	33	256 qam	12
4	234750000	-4.4	36	256 qam	13
5	242750000	-4	36	256 qam	14
6	250750000	-4	37	256 qam	15
7	258750000	-4.2	36	256 qam	16
8	266750000	-3.5	35	256 qam	17
9	274750000	-3.5	36	256 qam	18
10	282750000	-3	37	256 qam	19
11	290750000	-2.4	38	256 qam	20
12	298750000	-3	37	256 qam	21
13	306750000	-2.5	38	256 qam	22
14	314750000	-2.2	38	256 qam	23
15	322750000	-2.7	38	256 qam	24
16	370750000	-1.9	38	256 qam	26
17	378750000	-1	40	256 qam	27
18	386750000	-2	38	256 qam	28
19	394750000	-1.2	36	256 qam	29
20	402750000	-0.7	38	256 qam	30
21	410750000	-1	38	256 qam	31
22	418750000	-0.4	40	256 qam	32
23	426750000	-0.7	40	256 qam	33
24	434750000	-1.2	40	256 qam	34

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	20	0
2	Locked	26.5	65758562	374381341
3	Locked	33.8	154881	21
4	Locked	36.3	18253	46
5	Locked	36.3	3188	95
6	Locked	37.3	255	6
7	Locked	36.6	2962	9
8	Locked	35.7	1892	0
9	Locked	36.6	26	0
10	Locked	37.6	22	0
11	Locked	38.9	52	0
12	Locked	37.6	53	0
13	Locked	38.6	39	0
14	Locked	38.6	26	0
15	Locked	38.9	22	0
16	Locked	38.6	60	9
17	Locked	40.3	44	0
18	Locked	38.6	38	0
19	Locked	36.3	672	3
20	Locked	38.9	30	0
21	Locked	38.9	19	0
22	Locked	40.3	27	0
23	Locked	40.3	34	0
24	Locked	40.3	1565	3452

1	53700002	51	5120	64 qam	10
2	39400012	49.5	5120	64 qam	12
3	46200021	51	5120	64 qam	11
4	60300007	51	5120	64 qam	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

27/06/2021 13:41:24Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 13:41:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 13:19:18Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 13:19:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 13:12:0Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 13:08:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 12:41:38Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 12:41:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 12:31:6Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 12:30:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 12:22:12Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 12:21:51noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 12:21:51ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 12:08:30Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 12:08:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 11:58:34Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 11:58:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 11:52:20Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 11:52:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 11:30:52Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[jbrennand]

You need a Tech visit to sort the issues out I will flag for VM to look at this

[Zak_M]

Good morning @coatsy101 

Welcome back to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your services. 

I have taken the opportunity to take a look over you account and can see that you spoke with a member of the team via the phone yesterday.

How are things looking since? 

Kind regards,

Zak_M

[coatsy101]

Download speeds are still poor upload speeds are 35mb solid so issue is download still 

Kind regards 

[Corey_C]

Thanks for your replies and reaching out to the Community Forums, coatsy101,

Sorry to hear that you have been having connections issues with your broadband. I've run some remote diagnostics on your connections, and it does indicate that you are currently being affected by a local area otage ref#C01218452 and we are working to get this sorted as quickly as possible. The current ETA fix time is 28 JUN 2021 15:00. Apologies again for the inconvenience.

Cheers,
Corey C

[coatsy101]

It's been like this for weeks 

I've checked outages most days and it's never stated any issues 

[Corey_C]

Thanks for replying, coatsy101, 

Sorry this has been ongoing for weeks. The outage fix may also address your connections issues, regrettably it is preventing us from running any diagnostic on your connection or being able to book an engineer, but do let us know how your connection is after the ETA fix time and we will be able to progress from there.

Cheers,

Corey C

[coatsy101]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/9b3e90a1f6e81bb1e19bd7e2f3ca9003a3bed0cf

[coatsy101]

Currently still poor download speeds 39mb .....