on 18-09-2021 13:02
I'm paying for 100mbps.
My latest speed test gave me 10mbps.
Its been like this fir the past week.
What can I do to improve the speed.
My routers happy place is in the bin!!
on 18-09-2021 14:39
on 20-09-2021 14:49
Hello ste2216
It's disappointing to hear of the broadband speed issues you're experiencing and certainly not the level of service we aim to provide. We appreciate you taking the time to raise this via the forums and welcome to the community.
From checking the account, connection and equipment everything appears to be within the levels and the spec's we'd expect to see. We can also see that the Hub has been reboot recently. Has this helped with the speeds?
As jbrennand has advised we would like some more details from you such as the connection the speed tests is ran over? The device being used?
We have these tips available to help with broadband issues:
Thanks
Rob