Speed

[Chopper1885]

What is the point in paying for M350 when a simple xbox game update, via a wired connection direct in to the router, is running in kbps.

Router rebooted since Virgin works undertaken last week also. 

Is there other issues?

[newapollo]

Hi @Chopper1885 

Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.

If nothing is showing  you could also try the  automated Service Status number  on 0800 561 0061. 

This often gives details of more local issues down to postcode level.

[Kath_F]

Hi Chopper1885, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that you are getting slow speeds on your X-Box games console. 

Taking a look at your account, all is looking great in terms of power levels and signals. There are no errors logged and nothing wrong with the area connection either. 

Can you please run a speed test through a PC or Laptop that is connected directly to the Hub via an ethernet cable. Make sure the ethernet cable is a Cat 6 and also reboot the Hub after making the connection to refresh things. Run the speed test through speedtest.net and pop a screenshot of your results here. 

This will allow us to check things further for you then. 

Thanks,

[Chopper1885]

I ran the speediest and the results are as follows:

Ping 22ms

Download 302.30Mbps

Upload 35.15Mbps

Looks OK now.  Have seen the updates run in Kbps on a few occasions though

[Paulina_Z]

Hi @Chopper1885,

Thank you for coming back to us and thank you for taking those speed tests.

As per our Minimum Speed Guarantee, your speeds are looking good.

Please keep an eye on your speeds and please let us know if you notice any further issues. We'd be happy to look into this further for you.

Thank you.