Menu
Reply
Joe58
  • 12
  • 0
  • 0
Joining in
415 Views
Message 1 of 24
Flag for a moderator

Speed

I am on 200Mbps plan but getting speeds of between 20-40. Did all the varied checks and reboots yet still getting nowhere near speed I should be....any other ideas, thanks in advance

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
411 Views
Message 2 of 24
Flag for a moderator

Re: Speed

Can you carry out a couple of speed tests at speedtest.net using a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected.

Ensure that the Network Interface Card (NIC) drivers are up to date.

Then post the links to the results on here.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
Joe58
  • 12
  • 0
  • 0
Joining in
401 Views
Message 3 of 24
Flag for a moderator

Re: Speed

Speed test 1: ping 172ms....download speed 39.88Mbps....upload 8.79Mbps

Test 2: ping 141ms...download 43.46Mbps...upload 9.05Mbps

Cat 6 ethernet cable used


@MikeRobbo wrote:

Can you carry out a couple of speed tests at speedtest.net using a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected.

Ensure that the Network Interface Card (NIC) drivers are up to date.

Then post the links to the results on here.


 

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
392 Views
Message 4 of 24
Flag for a moderator

Re: Speed

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow warning click the Post


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
Joe58
  • 12
  • 0
  • 0
Joining in
382 Views
Message 5 of 24
Flag for a moderator

Re: Speed

 

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz) 171000000 139000000 147000000 155000000 163000000 179000000 187000000 195000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 5 1 2 3 4 6 7 8
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV) 5.07 5.05 5.23 5.20 4.89 5.10 4.98 4.78
RxMER (dB) 36.84 36.17 36.61 36.61 37.09 37.09 37.64 37.09
Pre RS Errors 11296 14754 1674 11039 9665 10260 10044 5475
Post RS Errors 2223 1341 1254 8155 2535 7576 5442 3313

 

Upstream  US-1 US-2 US-3 US-4

Channel Type 2.0 2.0 2.0 2.0
Channel ID 4 3 2 1
Frequency (Hz) 39400000 46200000 53700000 60300000
Ranging Status Success Success Success Success
Modulation 64QAM 64QAM 64QAM 64QAM
Symbol Rate (Sym/sec) 5120000 5120000 5120000 5120000
Mini-Slot Size 2 2 2 2
Power Level (dBmV) 49.75 49.75 49.75 49.75
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

 

General Configuration

Network Access Allowed
Maximum Number of CPEs 1
Baseline Privacy Enabled
DOCSIS Mode EuroDOCSIS 3.0
Config File  

Primary Downstream Service Flow

SFID 8855
Max Traffic Rate 230000061 bps
Max Traffic Burst 42600 bytes
Min Traffic Rate 0 bps

Primary Upstream Service Flow

SFID 29907
Max Traffic Rate 22000061 bps
Max Traffic Burst 42600 bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 42600 bytes
Scheduling Type Best Effort

 

Network Log

First Time Last Time Priority Error Number Description
06/09/2020 02:14:09 GMT 06/09/2020 02:14:09 GMT Error (4) 68010302 DHCP WAN IP - [REMOVED]
06/09/2020 02:13:08 GMT 06/09/2020 02:13:08 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
03/09/2020 12:24:53 GMT 03/09/2020 12:24:53 GMT Warning (5) 90000200 CSRF Detect - Expired Content Submitted ; LAN Interface
02/09/2020 18:20:17 GMT 02/09/2020 18:20:17 GMT Error (4) 68010302 DHCP WAN IP - [REMOVED]
02/09/2020 18:19:16 GMT 02/09/2020 18:19:16 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
01/09/2020 18:30:00 GMT 01/09/2020 18:30:00 GMT Warning (5) 90000200 CSRF Detect - Expired Content Submitted ; LAN Interface
01/09/2020 17:10:39 GMT 01/09/2020 17:10:39 GMT Error (4) 68010302 DHCP WAN IP - [REMOVED]
01/09/2020 17:09:39 GMT 01/09/2020 17:09:39 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
01/09/2020 17:03:03 GMT 01/09/2020 17:03:03 GMT Warning (5) 66050310 Auth Success - Web login successful.
01/09/2020 17:02:37 GMT 01/09/2020 17:02:37 GMT Warning (5) 66050300 Auth Fail - Web login failed.
01/09/2020 10:44:33 GMT 01/09/2020 10:44:33 GMT Notice (6) 68010600 DHCP Renew - lease parameters tftp file-******** modified
01/09/2020 10:44:33 GMT 01/09/2020 10:44:33 GMT Error (4) 68010400 DHCP REBIND WARNING - Field invalid in response
01/09/2020 10:43:54 GMT 01/09/2020 10:43:54 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
01/09/2020 10:43:17 GMT 01/09/2020 10:43:17 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
01/09/2020 10:42:03 GMT 01/09/2020 10:42:03 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
01/09/2020 10:39:35 GMT 01/09/2020 10:39:35 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4

 

hope this is what you are looking for  

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
379 Views
Message 6 of 24
Flag for a moderator

Re: Speed

And your BQM ?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
Joe58
  • 12
  • 0
  • 0
Joining in
377 Views
Message 7 of 24
Flag for a moderator

Re: Speed

no idea what that is sorry 😞

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
370 Views
Message 8 of 24
Flag for a moderator

Re: Speed


@Joe58 wrote:

no idea what that is sorry 😞


Go to post 4.

The instructions are easy to follow.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
Joe58
  • 12
  • 0
  • 0
Joining in
367 Views
Message 9 of 24
Flag for a moderator

Re: Speed

Direct Link

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a106844e0b34c14b7d8b425681d502d8d0bacd26

 

is this what you need?

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
362 Views
Message 10 of 24
Flag for a moderator

Re: Speed

Go into your Hub Settings and check the Firewall.

This is what you need to see.

Hub-3-Firewall


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply