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Snapyou
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Speed

I was upgraded to Vivid 200 and new super hub, but in evenings the speed is worse than 4g on a mobile.

Speeds have never been anywhere near advertised at peak times.

Is this an issue everyone is getting? If you go for the cheapest broadband option, what are the speeds like at peak times?
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Re: Speed

Hello Snapyou,

Thanks for posting and a warm welcome to the community Smiley Very Happy

Sorry to hear about your current slow speeds, I know this can be frustrating. I've taken a look at your connection and everything looks normal. Are you using your wireless or hard-wired connection? Are you able to perform some speed tests and post your results?

Hope to hear back from you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Re: Speed

I do not check that often, but from those I have taken:

TEST_DATEDOWNLOAD_MEGABITS
06.02.2016 1:24 PM5.28
02.11.2016 6:29 PM2.9
03.11.2016 9:01 PM6.27
04.11.2016 2:33 PM147.46
04.11.2016 4:03 PM116.22
04.11.2016 8:09 PM8.31
05.11.2016 8:23 AM78.35
09.11.2016 5:27 PM44.23
11.11.2016 9:12 PM5.53
12.11.2016 8:30 AM79.64
14.11.2016 7:34 PM18.79
15.11.2016 5:34 PM82.91
15.11.2016 11:15 PM11.32
16.11.2016 8:59 PM11.18
18.11.2016 6:21 PM51.2
20.11.2016 9:58 PM7.9
21.11.2016 9:02 PM6.16
19.12.2016 7:11 PM10.94
16.01.2017 10:02 PM66.78
22.01.2017 12:29 PM66.25
28.01.2017 10:32 AM110.39
30.01.2017 6:48 PM81.43
24.03.2017 10:23 PM4.94

 

As you will see, it would seem that during the day, the speeds are pretty good, but in the evening, the speed really drops.

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Re: Speed

Hello again Snapyou,

Thanks for the additional info Smiley Happy

Sorry again about this. I wonder if you're able to test your connection in Modem mode next time you notice the speed reduction to find out if this is happening on both router and modem mode.

Thanks for your continued patience,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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