Speed worse after upgrade to Gig1 and Hub4

[stedav99]

Hi

I recently got the Voly upgrades. After a test I was told my existing hub wasn't up to it and I'd get a replacement. Hub4 arrived yesterday. I changed over the hubs, the Hub4 did an update and rebooted. Everything connected to the network came back online. So far, so good.

I did a speedtest to show off my shiny new Gigabit download speeds.

What an utter let down 😞

On the old hub I had 500Mpbs and generally got 400 - 450. With the Hub4 I'm 200Mbps. If I'm lucky.

These speeds are the same whether it's something on the network or directly to the hub.

Any ideas?

Cheers

Steve

[carl_pearce]

Are you testing on wired or wireless devices?

What does the below site show?

https://samknows.com/realspeed/

[stedav99]

Hi All,

Worse still this morning 😞

First off the thinkbroadband graph from yesterday (Sat 04/12)

https://www.thinkbroadband.com/broadband/monitoring/quality/share/56323ff430a17dcedec09e9cf21412294b...

 These are from samknows

[stedav99]

The 2 images from samknows are the BEST of tests with 3 different devices connected directly to the hub and with nothing else connected to the hub.

I've tried the tests with the NIC set to 'Auto negotiate' and forced to 1GPBS, Full Duplex.

I've done a factory rest on the hub and it's had several reboots.

Cheers

Steve

[carl_pearce]

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@stedav99 wrote:

The 2 images from samknows are the BEST of tests with 3 different devices connected directly to the hub and with nothing else connected to the hub.

I've tried the tests with the NIC set to 'Auto negotiate' and forced to 1GPBS, Full Duplex.

I've done a factory rest on the hub and it's had several reboots.

Cheers

Steve

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Please try the below:

• Access fast.com .
• Run through a test, then click 'Show more info'.
• Wait for the upload test to complete then click 'Settings'.
• Under 'Parallel connections' set the 'Min' to '30' and 'Max' to '30'.
• Check the 'Save config for this device' box.
• Click 'Save'.

A second speed test will run.

What speed do you get?

[stedav99]

82Mbps down, 22 up

[carl_pearce]

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@stedav99 wrote:

82Mbps down, 22 up

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And this is wired?

Can you access your HUB. There should be a 'Connected Devices' section. Can you check what the connected speed shows for the device you are using?

[stedav99]

Yep, this is wired. last few tests have been with Virgin supplied CAT6 but I've tried with other cables, makes no difference.

[carl_pearce]

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@stedav99 wrote:

Yep, this is wired. last few tests have been with Virgin supplied CAT6 but I've tried with other cables, makes no difference.

---

Yes, very strange considering it appears you are getting full speed to the HUB!

Could you try a full reset, which means holding in the reset pin for at least 30 seconds (Wasn't sure if you would have done it previously for a full 30 seconds)?

Please keep in mind this will reset any changes you'd made to the HUB settings.

[stedav99]

Reset via button on rear, no real difference 😞

[carl_pearce]

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@stedav99 wrote:

Reset via button on rear, no real difference 😞

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I can only suggest the HUB is faulty.