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Speed worse after upgrade to Gig1 and Hub4

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stedav99
On our wavelength

on ‎03-12-2021 13:47

Hi

I recently got the Voly upgrades. After a test I was told my existing hub wasn't up to it and I'd get a replacement. Hub4 arrived yesterday. I changed over the hubs, the Hub4 did an update and rebooted. Everything connected to the network came back online. So far, so good.

I did a speedtest to show off my shiny new Gigabit download speeds.

What an utter let down 😞

On the old hub I had 500Mpbs and generally got 400 - 450. With the Hub4 I'm 200Mbps. If I'm lucky.

 

These speeds are the same whether it's something on the network or directly to the hub.

 

Any ideas?

 

Cheers

Steve

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carl_pearce
Community elder
In response to stedav99

on ‎05-12-2021 13:30

@stedav99 wrote:

Coming to that conclusion myself 😞

 

Does a replacement require 3 life times on hold or is there a way to request it on here?

 

Cheers

Steve

 

 

VM will respond on here, however it can take a few days.

See where this Helpful Answer was posted

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lotharmat
Community elder

on ‎03-12-2021 14:09

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. The forum software will remove the MAC addresses for you (If you get an error - just click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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stedav99
On our wavelength
In response to lotharmat

on ‎03-12-2021 15:30

Router status
Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream
Cable Modem Status
Online
DOCSIS 3.1
Primary downstream channel
Locked
SC-QAM
DOCSIS 3.0 channels
31
4
DOCSIS 3.1 channels
1
0
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stedav99
On our wavelength
In response to stedav99

on ‎03-12-2021 15:32

Router status

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
253310000004.59999840.366287QAM25625
11390000006.40000240.366287QAM2561
21470000006.40000240.366287QAM2562
31550000006.09999840.366287QAM2563
41630000006.00000040.366287QAM2564
51710000005.90000240.366287QAM2565
61790000005.90000240.946209QAM2566
71870000005.90000240.946209QAM2567
81950000005.69999740.946209QAM2568
92030000005.69999740.366287QAM2569
102110000005.59999840.366287QAM25610
112190000005.80000340.946209QAM25611
122270000005.50000040.366287QAM25612
132350000005.30000340.366287QAM25613
142430000005.09999840.366287QAM25614
152510000004.80000340.366287QAM25615
162590000004.50000040.366287QAM25616
172670000004.40000240.366287QAM25617
182750000005.00000040.946209QAM25618
192830000005.19999740.366287QAM25619
202910000005.50000040.946209QAM25620
212990000005.69999740.366287QAM25621
223070000005.30000340.366287QAM25622
233150000004.90000240.946209QAM25623
243230000004.69999740.366287QAM25624
263390000004.80000340.366287QAM25626
273470000005.09999840.366287QAM25627
283550000005.00000040.946209QAM25628
293630000005.09999840.366287QAM25629
303710000005.19999740.366287QAM25630
313790000005.30000340.366287QAM256

31

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stedav99
On our wavelength
In response to stedav99

on ‎03-12-2021 15:33



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked40.36628700
1Locked40.366287190
2Locked40.36628780
3Locked40.366287350
4Locked40.366287620
5Locked40.36628700
6Locked40.94620910
7Locked40.946209200
8Locked40.94620920
9Locked40.36628780
10Locked40.366287110
11Locked40.94620960
12Locked40.36628750
13Locked40.36628750
14Locked40.366287100
15Locked40.366287110
16Locked40.366287330
17Locked40.366287250
18Locked40.946209240
19Locked40.366287210
20Locked40.94620980
21Locked40.36628700
22Locked40.36628700
23Locked40.94620900
24Locked40.36628700
26Locked40.36628700
27Locked40.36628700
28Locked40.94620900
29Locked40.36628700
30Locked40.36628700
31Locked40.36628700



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM4096759


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked424.21768034123
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stedav99
On our wavelength
In response to stedav99

on ‎03-12-2021 15:34

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13940000038.5205995120 KSym/sec64QAM12
24620000039.2705995120 KSym/sec64QAM11
35370000040.2705995120 KSym/sec64QAM10
46030000040.7705995120 KSym/sec64QAM9


3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000
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stedav99
On our wavelength
In response to stedav99

on ‎03-12-2021 15:35

Router status

General Configuration

Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
wrkldJKDHSUBsgvca69834ncxv987


Primary Downstream Service Flow

SFID
28702
Max Traffic Rate
1200000450
Max Traffic Burst
42600
Min Traffic Rate
0


Primary Upstream Service Flow

SFID
11861
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
16320
Scheduling Type
bestEffort
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stedav99
On our wavelength
In response to stedav99

on ‎03-12-2021 15:36

Router status

Network Log

Time Priority Description
Thu Dec 2 18:47:14 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 2 18:47:15 20213Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 2 18:47:15 20214T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 2 18:47:15 20213REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 2 18:47:40 20214Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 2 18:50:01 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 2 18:50:16 20216SW Download INIT - Via Config file a69834ncxv9873254k;fg87dsfd;k
Thu Dec 2 18:51:36 20216SW download Successful - Via Config file
Thu Dec 2 18:54:07 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 2 19:23:51 20214DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 2 19:23:52 20216DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 2 19:53:52 20214DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 2 19:53:52 20216DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 2 20:23:52 20214DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 2 20:23:52 20216DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 2 20:53:52 20214DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 2 20:53:52 20216DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 2 21:23:52 20214DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 2 21:23:52 20216DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 2 22:40:23 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 2 23:03:29 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 3 10:16:20 20216CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 3 13:32:50 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 3 13:58:01 20216CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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stedav99
On our wavelength
In response to stedav99

on ‎03-12-2021 15:40

post hub4 upgradepost hub4 upgrade

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stedav99
On our wavelength
In response to stedav99

on ‎03-12-2021 15:47

I've set up a monitor at thinkBroadband and post a graph tomorrow 🙂

 

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