on 02-05-2022 18:01
I opted to pay for an upgrade from 350mb to 500mb - I had email to say it was successful and i hadnt noticed any change in the last couple of days - I was getting 386-88mb download previously and 36mb upload - - i was still getting the same till today - I rebooted the modem to see if this would change anything and it did! it reduced the download to just over 200mb! extremely dissapointing..so i am now paying more for nearly half the speed! - what can be done about this?
on 03-05-2022 01:12
on 03-05-2022 06:41
this morning its back to the 386 up and 36 down - no sign of the 500mb I am paying for
on 03-05-2022 06:42
i should say 386 DOWN and 36 UP
on 03-05-2022 11:05
its now sorted - took a call to the customer service number - some automation then rebooted my modem and it came back with 552 down and 40 up