Speed to device half speed to hub

[Byfoja03]

Sam knows is consistently showing that I am getting speeds of around 1140 to my hub4 but I'm only getting max 600mb to a device connected via ethernet.

I've only recently upgraded to 1gig Volt - would you expect the speed to device to increase (I've seen wait 14 days) even though the speed to the hub4 is already at 1140?

[jbrennand]

Can you test speeds this way first.
____________________________

As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

A couple of examples why... see message 9 in the first thread and… 3 in the second

https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-Ethernet-Speed/m-p/5060946#M484321

https://community.virginmedia.com/t5/Speed/Upgrade-from-M600-to-Gig1-no-speed-change-with-Hub-4/td-p...

[Steven_L]

Hey @Byfoja03,

Welcome back to the community and thanks for taking the time to post.

I'm sorry to hear of the issues that you're having with your connection at the moment. I have looked into this on our system and cannot see anything that would be causing the issues that you're having. 

If you could try the help that @jbrennand has advised of and see if that helps to resolve the issues that you're having or this would help diagnose the issues that you're having.

Regards,

Steven_L

[ozsat]

Most likely the devices can't process that speed.  Try a test after booting up in 'safe mode'

---

@Byfoja03 wrote:

Sam knows is consistently showing that I am getting speeds of around 1140 to my hub4 but I'm only getting max 600mb to a device connected via ethernet.

I've only recently upgraded to 1gig Volt - would you expect the speed to device to increase (I've seen wait 14 days) even though the speed to the hub4 is already at 1140?

---