Speed test

[nigelscoffield2]

Paying for 110 connection ( fibre). 

[nigelscoffield2]

Thank you much more useful than the previous replies.

[Kath_F]

Hi nigelscoffield2, 

Thanks for coming back to us on this one and apologies it wasn't explained previously. 

I can see jem101 gave a great explanation. 

Hopefully once the fault is resolved, your issues will also be resolved but if not, pop back here and let us know so we can help further. 

Thanks, 

[nigelscoffield2]

Has the work been completed, still getting random drops in connection.

[nigelscoffield2]

Has the work been completed, still getting random drops in connection.

[Nathan_B]

Hi there @nigelscoffield2, thanks for coming back to let us know this still isn't working.

I have checked our system and I can see there is no active SNR outage showing now.

Have you rebooted your hub recently to see if this helps? We would always advise to do a reboot when an outage has been resolved. You can also run a fault test with the hub here to see if this helps.

Regards

Nathan