Speed so so slow

[sirabz]

Upgraded to 1gb, now I am getting 40mb, called up, was told I had to wait for 24 hrs، if not solved contact them 

The thing is I was getting 500mb on my old package, I don't understand the issue, it's getting really frustrating, one day it's working the next hour it's not. 

Can anyone guide me on how to solve this issue?

Thanks

[jbrennand]

Try this first if it doesnt help - post up the Hub stats. Search the forum or sk here if you dont know how
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Do a pinhole reset..... on a Hub3/4 it can be a bit problematic - so do it (again) EXACTLY this way (not as the VM website says!).

Firstly, make sure the Hub's sticker/card with the two passwords on it is still there and legible If not – DON’T DO IT !

With the Hub switched "on", disconnect any ethernet connections (leave the co-ax connected) and then push in the “reset pin” with the end of a paperclip/thin nail/SIM tray “tool” or similar (bigger items like ball point pen ends may not press it in far enough) until you feel it at the “stop point” and hold it there firmly for a "timed" minimum of 60 seconds do NOT manually restart the Hub at any time. Leave it 10' or so to stabilise and then your passwords/passphrase for both the Hub settings and the Wifi networks will revert to the two printed on the Hub sticker on its base/side/card. Make sure you use the wifi one for devices connecting to the wifi and the settings/admin one to access the Hub

See if that sorts it.

[sirabz]

Thanks for your help, I will try your guide, appreciate your support