I am getting low speed and paying for a 59 mbs. This has been ongoing for 6 months and when I called virgin they said that they were upgrading the servers and this would be completed by 30th Nov. I am getting 1 my download and 2 upload. In April I was gettin. 37.78 download and 5 + upload. This is ridiculous service. I try calling and it takes so long to get a response
My apologies that you are having issues with the broadband speeds.
I've managed to locate your account and there appears to be a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003834674 and has a review date of 26th April 2017.
One of my colleagues will be in touch with more information.
please can you help? I have now received two letters about portmapperscan and I called virgin media support to try and get port 111 blocked but I was on the phone for an hour and they didn’t understand. They eventually said oh it’s fine which didn’t really convince me especially as I have now recovered another letter. I have logged onto my router and gone to port blocking and put port 111 in the start and end port number and 253 in the empty field at the IP address - will this make my home network secure?
thanks for sending this. I have read it and followed the instructions but I have received another letter today. Please can you help? When I call the technical support line they don’t understand and now it’s really worrying me, I am trying to do something about it but not getting much support front virgin. I have tried to block the port as I thought this might work but it hasn’t as I have received another letter. Please can you help?