on 16-08-2021 23:04
In my previous thread I talked about serious speed issues, that seemed to resolve themselves.
I don't get the sudden drops, but the connection doesn't seem right, delays loading pages, Amazon streaming going to SD quality & worse.
Power levels are worse than last time & I now get more Pre RS errors. I've read the sticky about power levels & mine do look high on some channels.
I've also set up a BQM which looks quite erratic.
Engineer required do you think?
BQM here
Latest stats
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 203000000 | 9.3 | 37 | 256 qam | 9 |
2 | 139000000 | 11.5 | 37 | 256 qam | 1 |
3 | 147000000 | 10.6 | 37 | 256 qam | 2 |
4 | 155000000 | 10 | 37 | 256 qam | 3 |
5 | 163000000 | 10.5 | 38 | 256 qam | 4 |
6 | 171000000 | 10 | 37 | 256 qam | 5 |
7 | 179000000 | 10 | 38 | 256 qam | 6 |
8 | 187000000 | 10 | 37 | 256 qam | 7 |
9 | 195000000 | 9.6 | 37 | 256 qam | 8 |
10 | 211000000 | 8.9 | 37 | 256 qam | 10 |
11 | 219000000 | 8.5 | 37 | 256 qam | 11 |
12 | 227000000 | 8.4 | 37 | 256 qam | 12 |
13 | 235000000 | 7.9 | 37 | 256 qam | 13 |
14 | 243000000 | 8 | 38 | 256 qam | 14 |
15 | 251000000 | 8 | 38 | 256 qam | 15 |
16 | 259000000 | 8 | 38 | 256 qam | 16 |
17 | 267000000 | 7.8 | 38 | 256 qam | 17 |
18 | 275000000 | 7.6 | 38 | 256 qam | 18 |
19 | 283000000 | 7.5 | 38 | 256 qam | 19 |
20 | 291000000 | 7.1 | 37 | 256 qam | 20 |
21 | 299000000 | 6.8 | 37 | 256 qam | 21 |
22 | 307000000 | 6.9 | 38 | 256 qam | 22 |
23 | 315000000 | 7.4 | 37 | 256 qam | 23 |
24 | 323000000 | 7.5 | 37 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.6 | 404 | 0 |
2 | Locked | 37.6 | 221 | 0 |
3 | Locked | 37.6 | 217 | 0 |
4 | Locked | 37.6 | 256 | 0 |
5 | Locked | 38.6 | 398 | 0 |
6 | Locked | 37.6 | 324 | 0 |
7 | Locked | 38.6 | 298 | 0 |
8 | Locked | 37.6 | 279 | 0 |
9 | Locked | 37.6 | 279 | 0 |
10 | Locked | 37.6 | 777 | 0 |
11 | Locked | 37.6 | 600 | 0 |
12 | Locked | 37.6 | 877 | 0 |
13 | Locked | 37.6 | 946 | 0 |
14 | Locked | 38.6 | 868 | 0 |
15 | Locked | 38.6 | 746 | 0 |
16 | Locked | 38.6 | 767 | 19 |
17 | Locked | 38.6 | 1310 | 0 |
18 | Locked | 38.6 | 1324 | 0 |
19 | Locked | 38.6 | 1305 | 0 |
20 | Locked | 37.6 | 1150 | 1 |
21 | Locked | 37.6 | 1286 | 0 |
22 | Locked | 38.6 | 923 | 0 |
23 | Locked | 37.6 | 765 | 24 |
24 | Locked | 37.6 | 778 | 0 |
on 17-08-2021 00:21
Yes, I'd say you could do with an engineer visit - power levels are not quite as straightforward as it might seem but it your case it wouldn't harm to ideally move your connection in the street cabinet or fit an attenuator to drop the levels down a bit.
What's the upstream power levels like?
17-08-2021 13:51 - edited 17-08-2021 13:53
Upstream looked OK...
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46199995 | 37.8 | 5120 | 64 qam | 1 |
2 | 32600058 | 36.5 | 5120 | 64 qam | 3 |
3 | 39400010 | 37.3 | 5120 | 64 qam | 2 |
4 | 25800044 | 35.3 | 5120 | 64 qam | 4 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 3 | 0 |
4 | ATDMA | 0 | 0 | 5 | 0 |
Also a few critical in the network log.
Time Priority Description
16/08/2021 21:34:56 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/08/2021 06:02:49 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/08/2021 06:35:40 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/08/2021 12:35:15 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/08/2021 18:35:39 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/08/2021 06:39:28 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/08/2021 06:35:38 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/08/2021 16:07:19 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/08/2021 08:37:17 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/08/2021 18:35:37 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2021 10:43:3 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2021 07:06:47 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/07/2021 06:30:28 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 16:59:3 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 16:57:17 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 16:57:13 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 16:57:12 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 16:57:12 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 16:57:12 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 06:39:40 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 19-08-2021 14:08
Thanks for your post and for reaching out to the Community Forums, hucknallred,
I've sent you a private message to confirm your account detail, so that we can take a look at your connection.
Cheers,
Corey C
on 27-08-2021 18:45
By way of an update an engineer has been today & thrown an attenuator in, levels looking a lot better now.
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 203000000 | 0 | 37 | 256 qam | 9 |
2 | 139000000 | 2.2 | 37 | 256 qam | 1 |
3 | 147000000 | 1.4 | 38 | 256 qam | 2 |
4 | 155000000 | 0.7 | 37 | 256 qam | 3 |
5 | 163000000 | 1.2 | 38 | 256 qam | 4 |
6 | 171000000 | 0.7 | 37 | 256 qam | 5 |
7 | 179000000 | 0.5 | 37 | 256 qam | 6 |
8 | 187000000 | 0.7 | 38 | 256 qam | 7 |
9 | 195000000 | 0.5 | 37 | 256 qam | 8 |
10 | 211000000 | -0.2 | 37 | 256 qam | 10 |
11 | 219000000 | -0.5 | 37 | 256 qam | 11 |
12 | 227000000 | -0.9 | 37 | 256 qam | 12 |
13 | 235000000 | -1 | 37 | 256 qam | 13 |
14 | 243000000 | -0.9 | 38 | 256 qam | 14 |
15 | 251000000 | -1 | 38 | 256 qam | 15 |
16 | 259000000 | -1 | 38 | 256 qam | 16 |
17 | 267000000 | -1.4 | 38 | 256 qam | 17 |
18 | 275000000 | -1.5 | 38 | 256 qam | 18 |
19 | 283000000 | -1.7 | 38 | 256 qam | 19 |
20 | 291000000 | -2 | 37 | 256 qam | 20 |
21 | 299000000 | -2.4 | 37 | 256 qam | 21 |
22 | 307000000 | -2.2 | 38 | 256 qam | 22 |
23 | 315000000 | -1.9 | 37 | 256 qam | 23 |
24 | 323000000 | -1.9 | 37 | 256 qam | 24 |
on 30-08-2021 09:13
Thanks for your posts and update, hucknallred, Glad to hear the tech visit improved the levels.
Cheers,
Corey C