I too have been suffering with poor peak time speeds over the past 18 months and was forced to upgrade to 200Mbps to get a 'useable' connection during peak hours. I have been chasing for a factual update but haven't got past the canned response stating the fault is due for review in 2 months or we are waiting for an update from the engineering team.
For reference, the area code on your account refers to a historical billing system and has no bearing on location. I'm in area 20 with a m33 postcode for the Sale area. I don't think this issue is specific to a particular circuit fault as people experiencing issues are all over the place. I expect VMs back end isn't coping with their sales drive and they are having to throttle bandwidth during peak hours. Interesting to note that at the chime of midnight I'm back to a full 200+ Mbps connection.
I would move in a heartbeat if there was anything comparable speed wise.
With high peak time traffic fault, the work that is required to improve bandwidth can involve implementation of additional upstream and/or downstream channels, hardware upgrades at the CMTS, re-siting of street cabinets, digging up of roads/paths etc. which requires planning permission.
Our engineers will assess the fault nearer the review date and if there is still an issue they will continue with additional work or if there has been an improvement it will be closed down as resolved.
I can understand how frustrating this can be and I'm sorry for the inconvenience caused.
Hi Samantha/any one else from staff, I really do appreciate how honest and consistent yourselves are with your answers, particularly with high peak time utilisation problems. That's good to see!
However, this particular long running case (outstanding for over two and half years) is a perfect example that leads to one obvious question...
For this user's fault catchment area, why does sales not inform every new enquiring customer of a utilisation issue that consistently affects a particular time period? In that way, the potential customer will be able to make a fully informed decision on whether the time period will significantly affect their down time.