Speed has dropped in half on my gig connection

[nirurin]

So I already had some problems with this connection before, but I managed to iron out some of them (with unfortunately very little help from virgin support, but oh well).

However the problem has now come back with a vengeance, to the point where the issues aren't even intermittent anymore. I'm constantly getting half my gig speed (if that). 

Here is the current log for the last 24 hours, along with the logs from the router stats. (Probably appended in replies to this post). 

[nirurin]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	4.500000	37.355988	QAM256	25
1	139000000	6.199997	36.386890	QAM256	1
2	147000000	6.199997	36.386890	QAM256	2
3	155000000	6.099998	36.609653	QAM256	3
4	163000000	6.199997	36.609653	QAM256	4
5	171000000	6.300003	36.609653	QAM256	5
6	179000000	6.300003	37.355988	QAM256	6
7	187000000	6.400002	37.636276	QAM256	7
8	195000000	6.400002	37.355988	QAM256	8
9	203000000	6.400002	37.355988	QAM256	9
10	211000000	6.500000	37.636276	QAM256	10
11	219000000	6.400002	37.636276	QAM256	11
12	227000000	6.500000	37.355988	QAM256	12
13	235000000	6.400002	37.636276	QAM256	13
14	243000000	6.500000	37.636276	QAM256	14
15	251000000	6.199997	37.355988	QAM256	15
16	259000000	6.099998	37.636276	QAM256	16
17	267000000	5.599998	37.355988	QAM256	17
18	275000000	5.199997	37.355988	QAM256	18
19	283000000	5.000000	37.355988	QAM256	19
20	291000000	5.000000	37.355988	QAM256	20
21	299000000	5.300003	37.355988	QAM256	21
22	307000000	5.099998	37.355988	QAM256	22
23	315000000	5.000000	37.355988	QAM256	23
24	323000000	4.599998	37.355988	QAM256	24
26	339000000	4.699997	37.355988	QAM256	26
27	347000000	4.699997	37.355988	QAM256	27
28	355000000	4.599998	37.355988	QAM256	28
29	363000000	4.800003	37.355988	QAM256	29
30	371000000	4.800003	37.355988	QAM256	30
31	379000000	4.800003	37.636276	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	37.355988	0	0
1	Locked	36.386890	0	0
2	Locked	36.386890	0	0
3	Locked	36.609653	0	0
4	Locked	36.609653	0	0
5	Locked	36.609653	0	0
6	Locked	37.355988	0	0
7	Locked	37.636276	0	0
8	Locked	37.355988	0	0
9	Locked	37.355988	0	0
10	Locked	37.636276	0	0
11	Locked	37.636276	0	0
12	Locked	37.355988	0	0
13	Locked	37.636276	0	0
14	Locked	37.636276	0	0
15	Locked	37.355988	0	0
16	Locked	37.636276	0	0
17	Locked	37.355988	0	0
18	Locked	37.355988	0	0
19	Locked	37.355988	0	0
20	Locked	37.355988	0	0
21	Locked	37.355988	0	0
22	Locked	37.355988	0	0
23	Locked	37.355988	0	0
24	Locked	37.355988	0	0
26	Locked	37.355988	0	0
27	Locked	37.355988	0	0
28	Locked	37.355988	0	0
29	Locked	37.355988	0	0
30	Locked	37.355988	0	0
31	Locked	37.636276	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

40

6.9

41188588

0

[nirurin]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	34.770599	5120 KSym/sec	64QAM	3
2	39400000	35.270599	5120 KSym/sec	64QAM	4
3	53700000	34.770599	5120 KSym/sec	64QAM	2
4	60300000	35.020599	5120 KSym/sec	64QAM	1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	1	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[nirurin]

Most recent speed test. Speed is 1/4 of what it should be. 

[Adduxi]

A couple of suggestions;

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.

Note - VM do not guarantee wifi speeds, only wired to the Hub.

[nirurin]

Hub has already been reset. 

Also both machines I run speed tests on, are wired. Those speeds are over wired Cat8. The internal network runs at 2.5GBe minimum, only the router / the external internet connection runs at 1gig (or is supposed to, when it works). 

[Kain_W]

Hi there nirurin,

Thanks for your post and welcome back to the community.

Apologies for the issues faced with the connection.

From checking our service I can't currently see any readings or area faults that would attribute to this.

Has the service improved since posting?

Let us know,