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jenreban
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Message 1 of 15
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Speed capped

Supposedly 300mb broadband currently getting 4.84mb max 5mb obviously capped to 5mb going by the profiles.
Upload fine at over 20mb.
But why am I paying top dollar for 5mb download?
G74 area 22.20 12th Jan 2018.
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Message 2 of 15
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Re: Speed capped

I'm sorry to hear about the issues experienced concerning your connection speed jenreban,

 

I'd like to offer some help with this.

 

To allow me to do so, could you respond via private message with the following information?:

  • Please can you confirm your name and if you are the account holder?
  • Home address

Nat_J


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jenreban
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Message 3 of 15
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Re: Speed capped

speeds were ok for a bit but now back to usual 40 something mb

hence why i'm back Smiley Happy

cause if it's a fault it's very consistent!

 

INDIVIDUAL RESULTSExport Results

DATE / TIME  PING
ms DOWNLOAD
Mbps UPLOAD
MbpsDISTANCE
miLOCATION / SERVERPROVIDER  

1/29/2018 
11:37 PM
18
47.07
21.10
< 50
Glasgow
Virgin Media
Virgin Media
1/29/2018 
11:36 PM
17
47.21
21.27
< 50
Glasgow
Virgin Media
Virgin Media
1/29/2018 
11:34 PM
17
47.13
21.11
< 50
Glasgow
Virgin Media
Virgin Media
1/29/2018 
11:31 PM
18
47.14
20.88
< 50
Glasgow
Virgin Media
Virgin Media
1/29/2018 
11:30 PM
17
47.80
21.05
< 50
Glasgow
Virgin Media
Virgin Media
1/29/2018 
11:29 PM
17
47.11
21.07
< 50
Glasgow
Virgin Media
Virgin Media
1/29/2018 
11:28 PM
18
47.54
21.12
< 50
Glasgow
Virgin Media
Virgin Media
1/29/2018 
11:21 PM
17
47.23
21.09
< 50
Glasgow
Virgin Media
Virgin Media
1/29/2018 
11:20 PM
131
43.49
13.06
< 50
Chicago, IL
Speedtest.net
QuadraNet
1/26/2018 
8:45 PM
17
375.64
21.00
< 50
Glasgow
Virgin Media
Virgin Media
 
 
 
 
 
 
 

 

 

 

so name and address supplied by PM

thanks for your input

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Message 4 of 15
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Re: Speed capped

Thanks for your message, Smiley Happy

 

I've located your details and your equipment levels all appear to be within range at the moment.

 

The network segment is also performing as expected.

 

Let me know if I can assist further,

 

Nat_J

 

 


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Message 5 of 15
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Re: Speed capped

I'm sorry to hear about all of this jenreban,

 

I've responded to your separate thread so that we can chat some more.

 

Speak soon,

 

Nat_J


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jenreban
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Message 6 of 15
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Re: Speed capped

INDIVIDUAL RESULTSExport Results

DATE / TIME  PING
ms DOWNLOAD
Mbps UPLOAD
MbpsDISTANCE
miLOCATION / SERVERPROVIDER  

1/31/2018 
10:20 PM
17
46.82
21.01
< 50
Glasgow
Virgin Media
Virgin Media
1/31/2018 
9:45 PM
18
46.99
21.20
< 50
Glasgow
Virgin Media
Virgin Media
1/31/2018 
9:28 PM
18
47.19
21.07
< 50
Glasgow
Virgin Media
Virgin Media
1/31/2018 
9:08 PM
18
45.75
20.95
< 50
Glasgow
Virgin Media
Virgin Media
1/31/2018 
9:03 PM
19
46.25
20.82
< 50
Glasgow
Virgin Media
Virgin Media
1/31/2018 
8:21 PM
18
46.84
19.19
< 50
Glasgow
Virgin Media
Virgin Media
1/31/2018 
6:52 PM
17
47.06
21.13
< 50
Glasgow
Virgin Media
Virgin Media
1/31/2018 
6:06 PM
17
46.54
21.13
< 50
Glasgow
Virgin Media
Virgin Media
1/31/2018 
5:31 PM
18
42.30
21.13
< 50
Glasgow
Virgin Media
Virgin Media
1/31/2018 
5:19 PM
17
33.19
20.87
< 50
Glasgow
Virgin Media
Virgin Media
1/31/2018 
5:09 PM
17
46.56
21.00
< 50
Glasgow
Virgin Media
Virgin Media
1/31/2018 
5:03 PM
17
46.90
21.12
< 50
Glasgow
Virgin Media
Virgin Media
1/31/2018 
5:03 PM
18
46.95
21.08
< 50
Glasgow
Virgin Media
Virgin Media
1/29/2018 
11:55 PM
18
47.21
21.32
< 50
Glasgow
Virgin Media
Virgin Media
1/29/2018 
11:37 PM
18
47.07
21.10
< 50
Glasgow
Virgin Media
Virgin Media
1/29/2018 
11:36 PM
17
47.21
21.27
< 50
Glasgow
Virgin Media
Virgin Media
1/29/2018 
11:34 PM
17
47.13
21.11
< 50
Glasgow
Virgin Media
Virgin Media

 

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jhuk
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Message 7 of 15
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Re: Speed capped

Vivid 300/350 had no STM period not on the UL or DL, all Tiers do have P2P Shaping if the area you live needs it at peak times due to congestion and it certainly would not go down to 5Mb/s so there is an issue with your connection IMO.

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Superuser
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Message 8 of 15
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Re: Speed capped

Or things like QoS settings ok your device.
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
Kudo's a post if you find it useful and want to say thanks
Mark a post as a helpful answer if it answers your question

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jenreban
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Message 9 of 15
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Re: Speed capped

so no i dont have QOS turned on on router.

for a bit i was getting what i paid for .

 

now for last few days i could tell speed was not right so start running speed tests.


so some wird fault happens on my end that restricts the speed to just under 50mb.

not wearing that one.

you can try telling me to run wired run modem mode run router mode run with nothing else connected.

you can even tell me to run round the local running track.

there is something seriously wrong with virginmedia broadband when the speed drops to the same speed all the time.or either that the network is setting the speeds!!!

when your broadband works it's great considering i am paying for it.

when it's not working you are stealing off me continually.

and here's ny BQM before you ask.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/b682dcf13c1015848b55a3ed7d9870564a31f5ee

hope that works 

DATE / TIME PING
ms DOWNLOAD
Mbps UPLOAD
MbpsDISTANCE
miLOCATION / SERVERPROVIDER  

2/16/2018 
10:32 PM
17
46.71
20.96
< 50
Glasgow
Virgin Media
Virgin Media
2/16/2018 
9:42 PM
18
46.25
21.03
< 50
Glasgow
Virgin Media
Virgin Media
2/15/2018 
10:12 PM
17
47.17
21.09
< 50
Glasgow
Virgin Media
Virgin Media
2/15/2018 
10:04 PM
17
44.10
20.95
< 50
Glasgow
Virgin Media
Virgin Media
2/15/2018 
10:03 PM
20
47.34
20.64
~ 100
Gateshead
Aspire Technology Solutions
Virgin Media
2/15/2018 
9:07 PM
20
46.63
21.04
~ 100
Gateshead
Aspire Technology Solutions
Virgin Media
2/15/2018 
9:03 PM
20
46.61
21.00
~ 100
Gateshead
Aspire Technology Solutions
Virgin Media
2/15/2018 
8:50 PM
20
46.61
20.99
~ 100
Gateshead
Aspire Technology Solutions
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jenreban
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Message 10 of 15
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Re: Speed capped

Downstream bonded channelsChannel Frequency(Hz) Power(dBmV) SNR(dB) Modulation Channel ID

12990000002.735.7256 qam21
23230000002.536.3256 qam24
33150000002.536.3256 qam23
43070000002.737.3256 qam22
52910000002.735.5256 qam20
62830000002.935.5256 qam19
72750000002.736.6256 qam18
82670000002.736.6256 qam17
92590000002.737.3256 qam16
102510000002.537.6256 qam15
112430000002.737.6256 qam14
122350000002.736.6256 qam13
132270000002.532.2256 qam12
142190000002.528.9256 qam11
152110000002.532.6256 qam10
162030000002.430.8256 qam9
171950000002.229.7256 qam8
181870000001.929.6256 qam7
191790000001.527.9256 qam6
201710000001.726.1256 qam5
21163000000226.3256 qam4
221550000002.225.7256 qam3
231470000002.220.9256 qam2
241390000001.924256 qam1
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