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aceado
Fibre optic
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Message 21 of 98
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Re: Speed and latency problems

@rockies your link didn't work you might need to paste the url itself so we can see it 

___________________________________________
i might be harsh but i will get to the point unlike some!
internet: 350/20 area: 014 status: suffering from weird peak issues.
at virgin we like to fob you off with little as possible!
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Superuser
Superuser
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Message 22 of 98
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Re: Speed and latency problems

Shows your ip address, post again with it obscured. 

Dave

"The late great Douglas Adams: A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools."
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aceado
Fibre optic
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Message 23 of 98
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Re: Speed and latency problems

here are the results so far over the past two days it seems last night (30/09) was by far the best i've seen so far but i'll keep my eye on it as i sure don't trust it

 

e80fe6509568349338120afa5bc739444ca69bbf-29-09-201829/09

 

 

 

 

a5918ef0fc9c046717f1e89d573eed93256cb43b-29-09-2018

 

 

 

 

 

 

 

 

d20e7fcf2b201569625ef100dea6b6e7232d7edb-30-09-201830/09

 

 

 

 

093ba7ef3c8e01cb96f30cbb2fabb1e00391dc97-30-09-2018

 

 

___________________________________________
i might be harsh but i will get to the point unlike some!
internet: 350/20 area: 014 status: suffering from weird peak issues.
at virgin we like to fob you off with little as possible!
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Forum Team (Retired) Nicola_C
Forum Team (Retired)
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Message 24 of 98
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Re: Speed and latency problems

Morning @aceado

Thank you for keeping us updated, as you noticed it did reoccur and we eventually hopefully now have it sorted, we are continuing to monitor the situation. How has it been for you since the 30th?

Thanks

Nicola

Virgin Media Forum Team
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aceado
Fibre optic
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Message 25 of 98
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Re: Speed and latency problems

seems to be back to normal now which is great news however it does suck how long it took for it to even be fixed 

___________________________________________
i might be harsh but i will get to the point unlike some!
internet: 350/20 area: 014 status: suffering from weird peak issues.
at virgin we like to fob you off with little as possible!
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Forum Team (Retired) Nicola_C
Forum Team (Retired)
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Message 26 of 98
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Re: Speed and latency problems

Thanks for the update aceado and your diagnostics, yes apologies it did take a while to eventually resolve however we were actually working on it in the background.

Thank you again for your patience

Nicola

Virgin Media Forum Team
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aceado
Fibre optic
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Message 27 of 98
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Re: Speed and latency problems

@Nicola_C seems the issue is back once again....  Smiley Indifferent

 

 

9c2ffb456414ef133e6128c646aa8a6768dd4a25-06-10-201807/10

 

 

 

 

76955f09c7af493d5ac485b0bdbc3e28bd9ef3ae-06-10-2018

 

 

___________________________________________
i might be harsh but i will get to the point unlike some!
internet: 350/20 area: 014 status: suffering from weird peak issues.
at virgin we like to fob you off with little as possible!
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rockies
Dialled in
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Message 28 of 98
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Re: Speed and latency problems

Likewise here was all ok from 2nd October till 5th October. Now websites, downloads are all at a crawl. Heres my BBQM's

 Even netflix is constantly buffering.

Friday 5th

 4b22f1ee4ad5a6f4147c76eec251d56aee80e099-05-10-2018(1).png

Saturday 6th

 3779717fee2a658c8fa945da1bf440bf00a3b07e-07-10-2018(1).png

Sunday 7th October

3779717fee2a658c8fa945da1bf440bf00a3b07e-07-10-2018(1).png

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aceado
Fibre optic
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Message 29 of 98
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Re: Speed and latency problems

here's mine from last night 07/10 

i do find it rubbish on how we can only report this problem on the forum to get a proper person to understand the issue and report it to the correct department to get it fixed however it sure sucks how you said it was being fixed in the background but yet for the whole month we had to deal with this issue and basically no change at all which to me clearly shows that might not have been the case until you stepped in @Nicola_C which is a complete and utter  joke! and now we are back to where we started once again Smiley Sad

972377bdeba10c3e9b500edffd9db642f59d8263-07-10-2018

 

 

 

 

 

1904dd14df2b127f825f89f128b25d2eee053e42-07-10-2018

 

 

___________________________________________
i might be harsh but i will get to the point unlike some!
internet: 350/20 area: 014 status: suffering from weird peak issues.
at virgin we like to fob you off with little as possible!
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Moderator (Retired) Ralph_R
Moderator (Retired)
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Message 30 of 98
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Re: Speed and latency problems

Thanks for flagging again...networks picked this up, an interface problem on brad-core-2a by the looks of things.

Reported as resolved now.

Ralph_R
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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