Hey, been with Virgin for many years and never had any issues, but since moving house there's been nothing but problems. The speed drop went from 100 at anytime down to 40 at most, which for the most part, was still workable. Now I've been getting 3/4Mb down which aside from being incredible slow, I'm also being disconnected frequently.
Trying to play any online games with friends is impossible as it kicks me from games due to the connection. The router is in the same room as me, so it's not an issue related to blackspots or connections being limited due to range. I am connected via ethernet cable when playing on the Playstation and the disconnections are happening on that too, so it's not limited to being a Wifi only problem.
When the move house request was sent in, I was told that an engineer would need to come out as Virgin hadn't been installed in the property in 10 years, and the engineer initially had some trouble getting the connection started, and after he did it wasn't close to the speed I had been getting but it was still manageable, at this point, it isn't. Thank you for your time, here is the data requested.
Hi, the morning after the post after running a speedtest it showed 200, but by the afternoon it had slowed down to 5Mb again then on Wednesday night, it was disconnecting every 2-3 minutes. I wasn't home for a lot of Thursday but later on it was fine for a while but then went back to being really slow and disconnecting frequently.
The tests were done on a laptop via wireless connection (I have no ethernet port on it), but I have a wired connection that I use on the PS4 which currently shows 5.8 down, on Tuesday when I was checking it showed 44Mb but was still getting the same disconnections.
As BrianY said... You need a technician visit to correct your signal levels. Also, get a USB-ethernet connector off eBay - they are cheap and useful for diagnosing issues properly.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.