Speed Upgrade

[DJKrisMullen]

I upgraded my speed to M200 with an expected activation date of 06/09. As of today my package still shows as M100??

Can someone help?

[DJKrisMullen]

Yes it's a Hub 3. Thank You John.

[Ilyas_Y]

Hi @DJKrisMullen, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to see this issue occur with your speeds.
I will look in to this for you.
I will send a private message - watch out for the purple envelope inviting you in.

Kind regards.

[Ilyas_Y]

Thank you, I will go ahead and send the terms and conditions over now, just let me know at the end of it if you agree or not 🙂

Kind regards.

[Ilyas_Y]

Thank you for speaking with us today, I'm glad we were able to sort out the issues affecting you.
As always - we're here to help, if you need anything, feel free to reach out to us. 🙂

Kind regards.