Thanks for taking the time to post on the community.
My apologies that you are experiencing issues with your broadband connection.
I've taken a look at your connection and the downstream power levels are too high at +18 dBmV. As this can have an impact on your broadband I would like to arrange an engineer appointment to adjust these for you. I've sent you a PM (purple envelope icon, right corner) requesting some details.
There is also a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F004231671 and with a review date of 9th November.
Can you check this for me also? Our internet connection was very intermittent but the engineer came round and sorted that out for us. Problem now is that we're having a similar issue as described in this thread. Can you please check my connection as well?
Sorry to hear about the problems you're having with your connection, it sounds frustrating. When I've tested your network, I don't see any obvious faults. Can I ask you to perform a few speed tests and post your results? Ideally with an Ethernet cable connected.
Catch you again soon,
Tech fan? Have you read our Digital life blog yet? Check it out