I am having speed issues - M200 installed last Friday and whilst running OK ... using the recommended SpeedTest app and website, I've never had more than 130mbps during the day and had as low as 30mbps in the evening during these times (and that's with the device next to the router using a WiFi connection) ...
Can any Virgin expert monitoring this thread check my account / area for issues? There is nothing showing when you run the status check in "My Virgin Media" but I suppose this isn't the definitive answer ...
I hope this can be fixed because I moved broadband to Virgin on the back of having months of issues and poor customer service with BT - to the extent they allowed me to exit contract without penalty mid contract (which is something they don't do lightly!!)
Thanks in advance!
Oh sorry - should have said I'm in the Oldham area - ref 20
Have you ever run a speedcheck on a wired connection, wireless speedcheck can vary I am on the same service as you and wireless speed checks can be anywhere between 30 - 150 depending on what wireless I am connect to i.e. 2.4Ghz or 5Ghz even when close to the router.
The reason why it varies is the a wireless connection is shared with the device connected i.e. 1 router to many device on the channel, where as a wired connection is 1 router to 1 device connected to Ethernet.
If possible can you run speed check on a wired connection, if that is still slow then :-
Can you please post your network stats from the hub
Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead.
Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator.
I dont work for VirginMedia all opinions are my own. 39 years in IT.
Thanks for posting and I am sorry to hear of the low speeds. I have ran a check today and there are no issues showing. How's the service been since posting? If you need further assistance please let me know.
If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting, you cannot rely on wifi tests, you need to do it this way first.
Make sure your device has a gigabit network card (not a 10/100 one or “limited to that) and has the up to date drivers. Use a new Cat6 ethernet cable (old ones do "fail" and Cat6 is best) to connect it directly to the Hub - which you have put into modem mode (to ensure only your device is connected). Check speeds like that first. If they are still low - then, boot up your device into "safe mode with networking" (to disable any software on it that could be limiting speeds). Run the tests at speedtest.net (try on x2 VM servers) on 2 different browsers one of which is a fresh download of one you haven’t previously used (e.g. Firefox, Opera, Safari etc - there are several reports on here of certain browsers causing speed issues).
Try that and report back what you get.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.