on 14-10-2021 18:34
Hi, so I just moved in with my girlfriend. We both had virgin but I had the better package so we agreed to cancel her account and move mine across. In one of the bedrooms on her package (max of 100mb/s) I was getting around 100mb/s download speed. Her services have now cancelled, I placed my equipment in and mine has now been switched on, however with the equipment in exactly the same position and the same room, I am only getting around 30mb/s even though on my package I pay for up to 200-300 mb/s. I spoke to tech and the guy advised me to do a factory reset on the router which I have done and it's been around 24 hours but the download speed is still the same. Any ideas? Or do I just need to give it time to get up to speed?
Thanks, any advice is appreciated
on 15-10-2021 14:29
on 15-10-2021 20:50
Hi John,
Thanks for replying
Yes my girlfriend had her own equipment now disconnected and replaced with mine from my house. Both using the Super Hub 3.0, just swapped equipment round. It's in the exact same spot but ridiculously slower with my equipment in. Completed the factory reset and trying to use it tonight it's back down to 10-20 mb/s in the same room that achieved 100mb/s on girlfriends equipment.
Unable to use network cable, as room is too far away. Doing speed test right next to router is expected 200mb/s. Seems to be an issue with the range on my equipment which wasn't a problem with previous equipment
on 16-10-2021 12:49
on 17-10-2021 15:43
Hi John,
Thanks for your help. The internet seems to have picked up between 80mb/s and 100mb/s which I am content with, by disabling the channel optimization and moving the router round a little. I am curious, what does the pod do that virgin supplies and do you think it may be able to help get even higher speeds than I am currently achieving? Happy to pay a bit extra a month if it improves things drastically
on 19-10-2021 15:58
Hi @Jpeart7 thanks for posting and welcome to our community.
I am sorry you were experiencing slow speeds. To have a check for reassurance, I have had a remote look at your account from here. I cannot find any issues that would be impacting your wired speeds. However there does appear to be issues, do you want to discuss this privately?
Regards
Lee_R