on 29-09-2021 09:43
Hi
About a week back upgraded from M100 to M350 package. With old package used to get speed of 90-110 on most of devices (fast.com). I did not move any thing hub, devices all in same place and speed gone down to 28-80 (speed gone down and variability has increased). Have reset (pen/ pin reset) rebooted device nothing works.
on 29-09-2021 16:40
on 01-10-2021 17:22
Hi @kzafar thanks for posting and welcome to our community.
Sorry to hear you've had reduced speeds since your upgrade. I have located your account from here and have had a remote look. I would like to help you resolve the issue if it is still ongoing?
Regards
Lee_R
on 01-10-2021 19:35
hi:
Thanks..yes today was pretty bad. on my ipad I got a speed of 4.6!!! same device that usually gave me 90-110
on 04-10-2021 09:40
Hi kzafar
Thanks for coming back to us.
How are you testing the speeds please, wired or wireless and what devices?
Kind regards,
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on 04-10-2021 09:57
test are on wireless devices ranging in age and technology (anroid, iOS, windows) all have registered marked decrease in connectivity speed..all had performed near 80 to 100 percent sped range while on the lower package that are now showing just near 20% of upgraded speed level with huge variablity (4Mbps to 40Mbps) against the new 350 Package
on 06-10-2021 10:50
Thanks for coming back to us kzafar,
Remotely looking from our end, we have located your account and run further test. The good news is, your power levels are all within specification and are green, you have no area faults affecting you and there are no SNR issues.
As your experiencing issues with the Wi-Fi service only, please check the link here, for further help with speed issues, and here for Wi-Fi trouble shooting tips.
Please try the above first, and if you require further assistance come back to us.
Kind regards Jodi.