"Hold on tight Your speed boost is ready now! Register or sign in to My Virgin Media to order your upgrade."
After signing in there the following message about the speed boost
"Hold on tight. Your speed boost is on the way…
Your speed upgrade will be ready to take your connection from up to 20Mbps to up to 150Mbps. It's all thanks to DOCSIS® - the magic in our cables. Look out for it between December 2016 and December 2016
Discover more with broadband"
The find out more link button just links to a document about call charges
basically, the mod said that I should ring customer support to get the upgrade put through, tried this morning but the guy on he phone was adamant that the upgrade would put me onto a new contract and that I'd have to check the update site as it will tell me when I can upgrade.
Pointed out that both the upgrade site and when I log in I'm told that my update is ready and will automatically be applied last month! Lol
he wanted to charge me an extra pound a month and put me on a new contract to get the 200Mbps upgrade.
Pointed out that it should be free, shouldn't enter me into a new contract.
Lost the will to live and hung up in the end. Hence why I'm waiting for a mod.
Be very careful if you're told to ring up because I guarantee they will try to enter you into a new contract.
I tried the web chat and it just didn't work. It took a long a lot of refreshing to get a slot and when I did get through, I got a message along the lines of please try again later.
Ringing was a hassle as none of the menu options suited me. I just wanted to speak to someone and there was no option for that.
So if anyone is looking for help on getting the speed boost I don't have the answer. In the end I had to ring up and change my package and sign a new contract to get faster speed. This is probably not the answer people was looking for, as I was looking to get the advertised speed boost without changing package or signing up for a new contract.
I guess this was a blessing in disguise that I benefited from changing package. It lowered my payment slightly and got faster speed.
Hi when will my speed boost from 70mb to 100mb happen, I phoned but she didn't know area by area
Their is no speed boost from 70 to 100 that I know of?
He's already had his "free" 50Mbps to 70Mbps boost sometime since April All Fools Day (very apropriate for some users? ) 2016, when he posted on 50Mbps..... As he hasn't been in receipt of 70Mbps prior to 25th Nov 2015 then he's s.o.l - That said some did get multiple upgrades and some even went from 30Mbps alway up to V200G (and more?)!!
So don't blame him for trying to leverage the "devilish enigma" of VM provisioning! ROTFL..
Regards Tony "Life is a Binary Inspired Turing Computed Hologram"(don't PM or @Mention me - in case ignoring you offends)