Given that we were told in September that our fix date was 01/11 and Sam told us on the 13/11 that the review date for the fault was the 16/11 ("The reference number is F005751461 and has a review date of 16th November."), coupled with the fact that we were also told the fault should be fixed by 06/12 on the live chat on 11/11, I won't hold out hope for anything improving any time soon.
Presumably the SNR fault is the one that the engineer was supposed to come out for and didn't, and which we were then told didn't actually exist?
(From chat transcript 11/11: VIJAY I am sorry once again to hear all that. I checked the account and currently there is no SNR showing on the account. I have checked the system there is an upgrade work going on to support the increased demand for our services in your area and because of which you are getting slow broadband speeds and buffering on TiVo apps. I have raised the ticket on high priority to the networking team to complete the work as early as possible. Everything is estimated to be resolved by 06/12/17 at 00:00. Request you to reset the router. 8:23 AM)
Something was done in the early hours of the 7th Dec as when the broadband came back on we had a different IP address, 24 downstream channels and 3 upstream (from 12/2) and the speeds improved significantly.
Unfortunately the latency is not as positive a picture:
It's been like this ever since and having been given a later review date, I've held off on posting again in case there were more works being done.
Yes as you spotted we moved you to a new CMTS on the 7th so F005751461 no longer applies. Traffic levels are thankfully much lower, I wonder if the BQM graph is because of this issue Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause however just to be doubly sure when your public IP address changed you did remember to update BQM site.
Yes, I changed the IP address on the BQM, I had to set up a new BQM as the old one stopped at the point it disconnected.
We have never had latency issues like this in the past (as you can see from the previous BQM that was posted) and have not changed our hub since we took out the service but it appears that we may have switched from one problem that has lasted almost a year, to another that has been ongoing for even longer.