So so slow!!

[gingermoonman]

Just swapped to Virgin!! What have I done!!!!!!!! Signed up for the best package and should be 1gb download, speeds keep on changing one minute up at 500 or 600 then down to 20!!! 

I plugged in an Ethernet cable and was getting 1gb so got on hard wire so just the wi-fi!!!!

Can anyone please help? Kids are going to kill me!!!

[gingermoonman]

Had second engineer come out and did find a fault with the broadband, was something to do with a connection on the broadband box coming into the house and was restricting the speed into the house, touchwood seems all good at the moment

However I am still getting an error when I log into the router and do a test? Any ideas?

[risc19]

The first engineer didn’t have the diagnostic tools?

How was he going to test it?! Sniff it? Poke it with a stick?

Forget the stupid hub diagnostic, it’s totally useless. Back when I was getting 40% constant packet loss and there was a fault showing on the status page it still said, “every thing is great!”.

Talking with my cat would yield more accurate information on my network status. 

[gingermoonman]

So after the engineer seeming to have fixed issue and speed to the router being 1gb the speed seems to have dropped again! Please please any help.........

[gingermoonman]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

8	195000000	-0.2	40.4	QAM256	8
1	139000000	0.2	35.8	QAM256	1
2	147000000	0	37.9	QAM256	2
3	155000000	-0.4	37.1	QAM256	3
4	163000000	0.7	36.8	QAM256	4
5	171000000	-0.3	38.6	QAM256	5
6	179000000	-1.6	39	QAM256	6
7	187000000	-0.2	39	QAM256	7
9	203000000	-1.7	39	QAM256	9
10	211000000	-0.8	39	QAM256	10
11	219000000	0.1	40.9	QAM256	11
12	227000000	-0.9	39	QAM256	12
13	235000000	-0.8	39	QAM256	13
14	243000000	0.7	40.4	QAM256	14
15	251000000	-0.4	39	QAM256	15
16	259000000	-1.3	40.4	QAM256	16
17	267000000	0.3	39	QAM256	17
18	275000000	0.5	39	QAM256	18
19	283000000	-2	39	QAM256	19
20	291000000	-2.3	39	QAM256	20
21	299000000	0	39	QAM256	21
22	307000000	-1	38.6	QAM256	22
23	315000000	-2.9	38.6	QAM256	23
24	323000000	-1.8	38.6	QAM256	24
25	331000000	0.2	38.6	QAM256	25
26	339000000	-2.2	38.6	QAM256	26
27	347000000	-3.4	39	QAM256	27
28	355000000	-1.5	39	QAM256	28
29	363000000	0.3	38.6	QAM256	29
30	371000000	-2.4	39	QAM256	30
31	379000000	-3	39	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

8	Locked	40.366287	5	0
1	Locked	35.779911	47033	14708
2	Locked	37.935909	7272	27352
3	Locked	37.092701	7993	24662
4	Locked	36.844463	33144	20931
5	Locked	38.605377	6371	19707
6	Locked	38.983261	30386	7326
7	Locked	38.983261	976	0
9	Locked	38.983261	109	0
10	Locked	38.983261	6	0
11	Locked	40.946209	17	0
12	Locked	38.983261	26	0
13	Locked	38.983261	70	0
14	Locked	40.366287	71	0
15	Locked	38.983261	64	0
16	Locked	40.366287	38	0
17	Locked	38.983261	32	0
18	Locked	38.983261	16	0
19	Locked	38.983261	21	0
20	Locked	38.983261	17	0
21	Locked	38.983261	7	0
22	Locked	38.605377	7	0
23	Locked	38.605377	11	0
24	Locked	38.605377	5	0
25	Locked	38.605377	1	0
26	Locked	38.605377	8	0
27	Locked	38.983261	12	0
28	Locked	38.983261	13	0
29	Locked	38.605377	2	0
30	Locked	38.983261	7	0
31	Locked	38.983261	3	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

41

-1.7

138580386

29071

[gingermoonman]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	37.8	5120 KSym/sec	64QAM	12
2	46200000	36.8	5120 KSym/sec	64QAM	11
3	53700000	37.5	5120 KSym/sec	64QAM	10
4	60300000	36	5120 KSym/sec	64QAM	9

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	1	0
3	US_TYPE_STDMA	0	0	1	0
4	US_TYPE_STDMA	0	0	0	0

[Martin_N]

Hi gingermoonman,

Thank you for your post. I can see my colleague has already responded on another thread. 

We do recommend keeping all information to one thread so that all updates are in 1 location. 

^Martin

[gingermoonman]

Will do, has anyone on the forum got an idea what could be wrong with my speed to the hub?