So so slow!!

[gingermoonman]

Just swapped to Virgin!! What have I done!!!!!!!! Signed up for the best package and should be 1gb download, speeds keep on changing one minute up at 500 or 600 then down to 20!!! 

I plugged in an Ethernet cable and was getting 1gb so got on hard wire so just the wi-fi!!!!

Can anyone please help? Kids are going to kill me!!!

[Richw1982]

What are your upstream and downstream signal levels?  Log into the hub settings page, then go to ADVANCED > TOOLS > NETWORK STATUS and coppy and paste the upstream and downstream levels

[gingermoonman]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	-2.4	38.6	QAM256	25
1	139000000	-4.5	36.6	QAM256	1
2	147000000	-4.7	38.3	QAM256	2
3	155000000	-5	38.6	QAM256	3
4	163000000	-3.6	38.6	QAM256	4
5	171000000	-4.9	38.6	QAM256	5
6	179000000	-6.3	37.9	QAM256	6
7	187000000	-4.4	38.6	QAM256	7
8	195000000	-4.5	39	QAM256	8
9	203000000	-6.2	39	QAM256	9
10	211000000	-4.8	38.6	QAM256	10
11	219000000	-3.7	39	QAM256	11
12	227000000	-5.3	39	QAM256	12
13	235000000	-4.8	39	QAM256	13
14	243000000	-3	39	QAM256	14
15	251000000	-4.4	39	QAM256	15
16	259000000	-5.2	38.6	QAM256	16
17	267000000	-3	38.6	QAM256	17
18	275000000	-3	39	QAM256	18
19	283000000	-6.2	38.6	QAM256	19
20	291000000	-5.8	38.6	QAM256	20
21	299000000	-2.9	38.6	QAM256	21
22	307000000	-4.7	38.3	QAM256	22
23	315000000	-6.6	38.6	QAM256	23
24	323000000	-4.7	39	QAM256	24
26	339000000	-6	37.4	QAM256	26
27	347000000	-6.8	37.6	QAM256	27
28	355000000	-3.6	38.6	QAM256	28
29	363000000	-2.3	37.6	QAM256	29
30	371000000	-5.9	37.4	QAM256	30
31	379000000	-5.8	38.6	QAM256	31

[gingermoonman]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	40.5	5120 KSym/sec	64QAM	9
2	39400000	42.8	5120 KSym/sec	64QAM	12
3	46200000	41.3	5120 KSym/sec	64QAM	11
4	53700000	42.3	5120 KSym/sec	64QAM	10

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	1	0
2	US_TYPE_STDMA	0	0	1	0
3	US_TYPE_STDMA	0	0	1	0
4	US_TYPE_STDMA	0	0	2	0

[gingermoonman]

Another Speedtest just did!!!!!!!!!!!!

[Corey_C]

Thanks for your replies and update, gingermoonman,

Have you been able to to try the resolutions offered by bally12345? How have things been since your post? Let us know if you need further help.

Cheers,

Corey C

[gingermoonman]

So I still have not divided the internet into 2.5hz and 5hz will definitely do this, does the data I posted show if anything is wrong?

What I do not understand is that one minute seems ok then the next it is not, I did restart the router last night and so far today the speed to the hub is good 1gb and speed to laptop is brilliant, hoping it stays like that

Is there any reason why it fluctuates so much or do you think it will settle down?

[John_GS]

Hi gingermoonman

How's the speeds been since posting? Please keep us posted if you need anything 🙂

Kind regards,

[risc19 · Accepted solution]

For the love of god...

The downstream power levels are too low, an engineer will need to addend to fix this.

There is a good chance that that why you are only getting a pathetic 149mb TO the hub let alone out.

[gingermoonman]

Thanks for the reply, have got an engineer coming tomorrow and will mention this

[gingermoonman]

So............engineer turned up but no equipment to test it as he was not local and his machine did not work in my area!! Do not have test hubs anymore and could have given me a new hub but does not think it is that plus this would knock out my pod!!

Have got another engineer coming out tomorrow that has got the right kit so he can "bench" test everything!!

😞