on 28-02-2023 20:48
Hi all,
I'm experiencing slower WiFi speeds than normal, typically around 100mbps even though my package is the M350.
My Hub3 is running in modem mode and is attached to a TP-Link AX3000 (WiFi 6). Only recently had issues, started on the 25th/26th February.
I was wondering if anyone else was having similar issues.
Many Thanks
on 01-03-2023 15:11
on 03-03-2023 15:21
Thanks for your post on our Community Forums, and a very warm welcome to you @LukeK97!
Sorry to hear of the issues you've been experiencing on the services.
I've looked into the local area and can see that a local area outage is currently present with an estimated fix time of 10:15am on 09/03/2023.
We apologise for any inconvenience and will do all within our power to have this resolved.
Kindest regards,
David_Bn
on 09-03-2023 14:14
Apologies for the late reply, I tried countless recommeded trouble shooting steps with no improvement.
on 11-03-2023 14:57
No apology necessary LukeK97, I have now looked into this and can see that the SNR levels with your connection are too low for a stable connection is likely to be the cause of your issues.
This would need a technician visit to resolve these problems. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L
on 12-03-2023 12:41
I managed to resolve the issue, it was my AX3000 that was playing up. After a factory reset it is now back to normal
on 13-03-2023 09:08
Thanks for coming back to us LukeK97 and I'm glad to hear that the issues have now been resolved 😀
Kind Regards,
Steven_L