on 10-11-2021 09:55
Since my upgrade from 200 to 350 as part of the VOLT benefits my upstream speed has intermittently dropped from 36 mbps to around 5 mbps with QAM dropping to 16 on three or four channels. Downstream is rock solid. Prior to the ‘upgrade’ both upstream and downstream were rock solid.
Upstream went off a cliff at about 0940 this morning:
Answered! Go to Answer
on 12-11-2021 10:28
Just to document this, 10.25 am all upstream QAM go to 16, upstream completely dead.
1 | 39400673 | 46 | 5120 | 16 qam | 4 |
2 | 46200000 | 45.8 | 5120 | 16 qam | 3 |
3 | 25800000 | 44.5 | 5120 | 16 qam | 6 |
4 | 32600000 | 45.3 | 5120 | 16 qam | 5 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 14-11-2021 12:31
Hi Pjayuk,
Thank you for your reply, I have had a look at your account remotely and checked your power levels, I can see you require a tech, I will pop you over a PM and we can go from there 😄
Zoie
on 14-11-2021 12:50
on 14-11-2021 12:58
Hi Pjayuk,
Thank you for messaging with me, please keep us posted with your visit 😄
Zoie
on 14-11-2021 13:07
on 15-11-2021 15:21
Just chiming in because I am in a similar area of North London and also experiencing the same problem: https://community.virginmedia.com/t5/Speed/Packet-loss-suddenly-started-about-ten-days-ago/m-p/48667...
Here is my ThinkBroadband BQM for Monday 15th Nov:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/beb7f6b68c0959d7d262541f91770416ca91e11a-15-11-2021
on 15-11-2021 17:27
@AvaAdore wrote:Just chiming in because I am in a similar area of North London and also experiencing the same problem: https://community.virginmedia.com/t5/Speed/Packet-loss-suddenly-started-about-ten-days-ago/m-p/48667...
Here is my ThinkBroadband BQM for Monday 15th Nov:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/beb7f6b68c0959d7d262541f91770416ca91e11a-15-11-2021
That looks horrible. I haven't had any packet loss since 4 am this morning, meaning that I could work normally today for the first time since the Friday before last. There was a fault recorded on the Virgin fault line when I rang it this morning for the first time since this started, and when I rang the tech who was going to replace my modem he said he'd been to another person local to me on Saturday who had the same problem, hence he'd called in a network fault in the area. I've put the modem replacement on hold for the moment and will continue monitoring my connection to see if I get any more packet loss.
on 16-11-2021 08:17
on 16-11-2021 10:59
on 17-11-2021 10:19