on 22-12-2021 23:33
For the past few months I have been getting far less than the 52mb upload speeds I'm meant to be getting on the 1gb package instead my speeds have slowly declined to 17mb and sometimes less. My download seems fine but sometimes the signal drops out and I can't even load an internet page like Google. I have rang multiple times to be told there is nothing wrong with my connection, I have rest the modem multiple times including factory reseting it. My modem is in router mode.
on 03-01-2022 14:09
Hi @Broders121
Thanks for joining me on PM. Just to update the thread, the form has been raised for congestion to the networks team and a work order opened on the account as well. I shall check these in a few days to see any update and report back.
Best,
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on 03-01-2022 18:26
No worries many thanks hopefully it's gets sorted look forward to the updates.
on 04-01-2022 08:25
@Broders121 wrote:Ok many thanks for getting back to me so if it is a congestion issue what is done to resolve it?
https://community.virginmedia.com/t5/Speed/Slow-upload-speed/m-p/4756237#M273896
on 04-01-2022 16:55
Thanks for info Andrew that is not good to read but thanks all the same
on 06-01-2022 18:15
Hi Broders121
Thanks for coming back to us. There's no update yet but I'll keep you posted as and when I've heard something.
Best,
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on 06-01-2022 22:32
Ok thanks john
on 09-01-2022 10:00
Hi Broders121
There's still no update from networks but I'll check it every couple of days for you and report back.
Best,
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on 09-01-2022 12:18
Ok thanks for checking for me john
on 21-01-2022 17:43
Hi Broders121
Sorry for the delayed reply. I've checked everything now and all the levels are in spec, no issue with congestion or SNR. I hope everything is all sorted for you but do pop back if you need further assistance.
Kind regards,
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on 22-02-2022 00:07
It was sorted for a while but the same problems are back my upload is as low as 8mb and seems to be really unstable again