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Slow upload speeds and poor internet quality

Broders121
Joining in

on ‎22-12-2021 23:33

For the past few months I have been getting far less than the 52mb upload speeds I'm meant to be getting on the 1gb package instead my speeds have slowly declined to 17mb and sometimes less. My download seems fine but sometimes the signal drops out and I can't even load an internet page like Google.  I have rang multiple times to be told there is nothing wrong with my connection, I have rest the modem multiple times including factory reseting it. My modem is in router mode.

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38 REPLIES 38

Broders121
Joining in

on ‎27-12-2021 11:58

ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID16030000048.5205995120 KSym/sec32QAM124620000047.2705995120 KSym/sec16QAM333940000047.0205995120 KSym/sec16QAM445370000048.0205995120 KSym/sec16QAM2

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Broders121
Joining in

on ‎27-12-2021 11:59

I now have no 64qam modulation channels on my upload 

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Broders121
Joining in
In response to Broders121

on ‎28-12-2021 12:05

Here is bqm as requested:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/5cde4b4abec71b88f70d8884adf04e1dc857d426-28-12-2021

 

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Ashleigh_C
Forum Team
Forum Team
In response to Broders121

on ‎30-12-2021 12:57

I'm so sorry @Broders121 but I'm not able to view that BQM.

 

Can you try reposting for me and make sure you are clicking 'Share Live Graph' and paste the 'Direct Link' into the forum.

 

Thank you. 

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Broders121
Joining in
In response to Ashleigh_C

‎31-12-2021 12:09 - edited ‎31-12-2021 12:12 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/9b5f44baed2eec893d552cbe9511d9523bcbd068

 Here is bqm sorry the last one didn't work also can my helpful answer be undone I marked it by accident 

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Adduxi
Very Insightful Person
Very Insightful Person
In response to Broders121

on ‎31-12-2021 12:13

Pretty poor BQM.  Will need VM to sort this out for sure.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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newapollo
Very Insightful Person
Very Insightful Person
In response to Broders121

on ‎31-12-2021 12:17

Hi @Broders121 

To revoke a Helpful Answer: Go to the post you marked as a Helpful Answer and choose Options > Unmark as Helpful Answer.

Dave
I don't work for Virgin Media.
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Broders121
Joining in
In response to newapollo

‎31-12-2021 12:40 - edited ‎31-12-2021 12:41

Thanks for that newapollo appreciate it 

adduxi yea my modulation channels never lock at 64qam mostly 16qam now most of the time 

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John_GS
Forum Team
Forum Team
In response to Broders121

on ‎03-01-2022 09:11

Hi @Broders121

Thanks for coming back to me. From the system checks ran, we need to send a form to our networks team. This is a potential congestion issue. 

I'll send you a PM now to get some details.

Best

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Broders121
Joining in
In response to John_GS

on ‎03-01-2022 13:30

Ok many thanks for getting back to me so if it is a congestion issue what is done to resolve it?

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