Slow upload speed

[hd3]

On a M200 package but get upload speeds of <4Mbps consistently throughout the day. Download speeds typically almost always hitting 200 Mbps. 

It's been consistently slow on upload for almost a year. Occasionally I'll get 20 Mbps.

I've called VM a few times and followed the full reset on router procedure but it hasn't changed anything.

Any help appreciated.

BQM:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d6c8de7feb99df6e2fbb9d901357a671fa... 

[hd3]

Today is another big day. Congestion due to be fixed by 10:00.

I'll restart the router after 10:00 and report back.

With schools in the area on holiday until 19th April I expect we may have a 'fix' but not because of anything really done. 

Current speed 0945 is 214 down and 12 up.

[David_Bn]

Hi hd3,

Thanks for your post and I'm sorry to say that this network congestion issue has been pushed back to 12/04/21 at 10:00

We're terribly sorry for any inconvenience this may cause you

Kindest regards,

David_Bn

[hd3]

Thanks for the update.

[hd3]

Today is another big day.

Fix dates so far have been 26th Feb, 10th March, 24th March, April 6th and April 12th.

I'll give it till 11am to do a reset. Current speeds don't give me much hope.

Fingers crossed

[Zak_M]

Good morning @hd3 

Thank you for coming back to us, how are things looking? Have there been any improvements? 

Kind regards,

Zak_M

[hd3]

I've just reset the router. Sadly it has not improved.

Download is 209 but upload is 5.

Has the fix date been moved?

[Sasha_W]

Hi @hd3, 

Thanks for coming back to us, regrettably the date has been pushed back to the 27th April. 

I do really appreciate this is not ideal and I am very sorry for this. 

If you do have any further questions, please do pop a message back on here 🙂 
 

Thanks 

[hd3]

Hopefully today it's resolved.

Fix dates so far have been 26th Feb, 10th March, 24th March, April 6th, April 12th and today April 27th but every time the fix date just keeps moving forward.

I'll restart the router after 10am.

[Zach_R]

Hi @hd3,

Thank you for getting back to us here. 

How are your services today? Has the reboot of the router helped at all?

Thanks,
 

[hd3]

Hi

I've just rebooted and it's not changed the upload speeds.

Has the fix date been moved?