Slow upload speed

[hd3]

On a M200 package but get upload speeds of <4Mbps consistently throughout the day. Download speeds typically almost always hitting 200 Mbps. 

It's been consistently slow on upload for almost a year. Occasionally I'll get 20 Mbps.

I've called VM a few times and followed the full reset on router procedure but it hasn't changed anything.

Any help appreciated.

BQM:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d6c8de7feb99df6e2fbb9d901357a671fa... 

[Zak_M]

Good morning @hd3 

Unfortunately the utilisation issue is still present. 

Current due date to be resolved is 30 September.

Kind regards,

Zak_M

[hd3]

Is this now resolved?

We are currently experiencing a complete internet and TV blackout since 0900. I'm wondering if this utilisation issue is being worked on.

[Lee_R]

Hi @hd3 thanks for posting and welcome back to our community.

I am sorry to hear of your total loss of service.  We have located your account from here.  I can confirm your address is still impacted by an issue in your area.  The current estimated fix date/time is 3rd November 2021 at 9:00am.

Regards

Lee_R