12-02-2021 10:27 - edited 12-02-2021 10:29
On a M200 package but get upload speeds of <4Mbps consistently throughout the day. Download speeds typically almost always hitting 200 Mbps.
It's been consistently slow on upload for almost a year. Occasionally I'll get 20 Mbps.
I've called VM a few times and followed the full reset on router procedure but it hasn't changed anything.
Any help appreciated.
BQM:
Answered! Go to Answer
on 27-04-2021 13:05
Hi @hd3,
Upon investigation, it appears that the current estimated fix date/time is approximately 12:00pm on May 11th.
I am really sorry about the ongoing inconvenience that this will undoubtedly cause.
Thanks,
11-05-2021 11:30 - edited 11-05-2021 11:39
Another big day today with the fix date of May 11th 12pm.
So far its been 26th Feb, 10th March, 24th March, April 6th, April 12th and April 27th.
UPDATE: I took up a recent offer of a new Virgin Media Hub 4 (previous was Hub 3) which I installed yesterday. I'll post the stats below but I did notice on the Upstream Channel 4 the modulation was set to 16 QAM. Is that an issue?
Current speedtest on wired connection is 170 down and 5 up.
Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream
Cable Modem Status | Online | DOCSIS 3.0 |
Primary downstream channel | Locked | SC-QAM |
DOCSIS 3.0 channels | 32 | 4 |
DOCSIS 3.1 channels | 0 | 0 |
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
5 | 170750000 | -1.2 | 38.6 | QAM256 | 5 |
6 | 178750000 | -1.6 | 38.6 | QAM256 | 6 |
7 | 186750000 | -1.4 | 38.6 | QAM256 | 7 |
8 | 194750000 | -1.7 | 38.6 | QAM256 | 8 |
13 | 234750000 | -1.9 | 38.6 | QAM256 | 13 |
14 | 242750000 | -1.8 | 39 | QAM256 | 14 |
15 | 250750000 | -1.7 | 38.6 | QAM256 | 15 |
16 | 258750000 | -1.4 | 38.6 | QAM256 | 16 |
17 | 266750000 | -2 | 38.6 | QAM256 | 17 |
18 | 274750000 | -2.8 | 39 | QAM256 | 18 |
19 | 282750000 | -3.1 | 38.6 | QAM256 | 19 |
20 | 290750000 | -3.1 | 38.6 | QAM256 | 20 |
21 | 298750000 | -2.1 | 39 | QAM256 | 21 |
22 | 306750000 | -2.3 | 38.6 | QAM256 | 22 |
23 | 314750000 | -3.2 | 37.6 | QAM256 | 23 |
24 | 322750000 | -2.9 | 39 | QAM256 | 24 |
25 | 330750000 | -2.7 | 39 | QAM256 | 25 |
26 | 370750000 | -2.8 | 38.6 | QAM256 | 26 |
27 | 378750000 | -1.6 | 39 | QAM256 | 27 |
28 | 386750000 | -1.5 | 39 | QAM256 | 28 |
29 | 394750000 | -1.2 | 39 | QAM256 | 29 |
30 | 402750000 | -1.4 | 39 | QAM256 | 30 |
31 | 410750000 | -1.6 | 38.6 | QAM256 | 31 |
32 | 418750000 | -1.9 | 39 | QAM256 | 32 |
33 | 426750000 | -2.1 | 39 | QAM256 | 33 |
34 | 434750000 | -2.3 | 38.6 | QAM256 | 34 |
35 | 442750000 | -2.2 | 39 | QAM256 | 35 |
36 | 450750000 | -2.3 | 39 | QAM256 | 36 |
37 | 458750000 | -2.5 | 39 | QAM256 | 37 |
38 | 466750000 | -2.5 | 38.6 | QAM256 | 38 |
39 | 474750000 | -2.8 | 39 | QAM256 | 39 |
40 | 482750000 | -2.6 | 39 | QAM256 | 40 |
3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
5 | Locked | 38.605377 | 0 | 0 |
6 | Locked | 38.605377 | 0 | 0 |
7 | Locked | 38.605377 | 0 | 0 |
8 | Locked | 38.605377 | 0 | 0 |
13 | Locked | 38.605377 | 0 | 0 |
14 | Locked | 38.983261 | 0 | 0 |
15 | Locked | 38.605377 | 0 | 0 |
16 | Locked | 38.605377 | 0 | 0 |
17 | Locked | 38.605377 | 0 | 0 |
18 | Locked | 38.983261 | 0 | 0 |
19 | Locked | 38.605377 | 0 | 0 |
20 | Locked | 38.605377 | 0 | 0 |
21 | Locked | 38.983261 | 0 | 0 |
22 | Locked | 38.605377 | 0 | 0 |
23 | Locked | 37.636276 | 0 | 0 |
24 | Locked | 38.983261 | 0 | 0 |
25 | Locked | 38.983261 | 0 | 0 |
26 | Locked | 38.605377 | 0 | 0 |
27 | Locked | 38.983261 | 0 | 0 |
28 | Locked | 38.983261 | 0 | 0 |
29 | Locked | 38.983261 | 0 | 0 |
30 | Locked | 38.983261 | 0 | 0 |
31 | Locked | 38.605377 | 0 | 0 |
32 | Locked | 38.983261 | 0 | 0 |
33 | Locked | 38.983261 | 0 | 0 |
34 | Locked | 38.605377 | 0 | 0 |
35 | Locked | 38.983261 | 0 | 0 |
36 | Locked | 38.983261 | 0 | 0 |
37 | Locked | 38.983261 | 0 | 0 |
38 | Locked | 38.605377 | 0 | 0 |
39 | Locked | 38.983261 | 0 | 0 |
40 | Locked | 38.983261 | 0 | 0 |
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39400000 | 46 | 5120 KSym/sec | 64QAM | 4 |
2 | 46200000 | 46.8 | 5120 KSym/sec | 64QAM | 3 |
3 | 32600000 | 45 | 5120 KSym/sec | 64QAM | 5 |
4 | 25800000 | 44.3 | 5120 KSym/sec | 16QAM | 11 |
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 2 | 0 |
General Configuration
Network access | true |
Maximum Number of CPEs | 1 |
Baseline Privacy | true |
DOCSIS Mode | 3.0 |
Config file | cmreg-vmdg640-bbt060-b.cm |
Primary Downstream Service Flow
SFID | 933078 |
Max Traffic Rate | 230000061 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 933077 |
Max Traffic Rate | 22000061 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | bestEffort |
on 11-05-2021 11:37
Thu 01/01/1970 00:01:22 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 10/05/2021 13:15:15 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 10/05/2021 13:15:22 | 5 | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 10/05/2021 13:18:11 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 10/05/2021 13:18:17 | 5 | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 10/05/2021 13:18:19 | 6 | SW Download INIT - Via Config file cmreg-vmdg640-bbt060-b.cm |
Mon 10/05/2021 13:18:41 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 10/05/2021 13:19:34 | 6 | SW download Successful - Via Config file |
Mon 10/05/2021 13:22:05 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 10/05/2021 13:22:12 | 5 | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 10/05/2021 13:28:23 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 10/05/2021 13:28:28 | 5 | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 10/05/2021 13:44:19 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 10/05/2021 13:44:25 | 5 | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 10/05/2021 14:13:45 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 10/05/2021 14:44:35 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 10/05/2021 19:35:54 | 5 | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 10/05/2021 22:39:14 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 11/05/2021 02:45:17 | 5 | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 11-05-2021 11:38
Thanks for the update hd3, apologies for the delays, sometimes the issues are more complex and require more work than originally anticipated which can delay the estimated fix time provided via our Service Status page.
It can take a couple of hours for the page to be updated but let us know how this goes after the estimated fix date and time.
Rob
on 11-05-2021 16:19
Current speeds: 170 download and 4 upload.
I'm assuming the fix didn't happen and has been moved again. Is that the case?
on 11-05-2021 16:35
Sorry to advise this hd3, the ticket F008611099 is still open with the fix date pushed back to 25th May at 12pm. The engineers are working hard to fully resolve this as soon as possible.
Rob
26-05-2021 10:18 - edited 26-05-2021 10:25
Do you know if this ticket got resolved? BQM was stilling showing some over utilisation.
So far it's been scheduled for a fix 26th Feb, 10th March, 24th March, April 6th, April 12th, April 27th, May 11th and May 25th.
I've just checked the speeds and I'm getting 212 down and 7 up.
I'll keep checking throughout the day and report back.
on 26-05-2021 10:45
Good morning @hd3
The utilisation is still present and is now due to be resolved on the 08/06/21.
We are once again sorry for the inconvenience this has caused.
Kind regard,
Zak_M
on 09-06-2021 16:47
Do you know if this ticket got resolved for over utilisation?
Scheduled for a fix on 26th Feb, 10th March, 24th March, April 6th, April 12th, April 27th, May 11th, May 25th and then June 8th.
I've just checked the speeds and I'm getting 203 down and 6 up.
I assume the fix has been pushed back again. Please confirm.
on 09-06-2021 17:11
Hi @hd3,
Apologies for the ongoing issues and inconvenience that this is causing for you.
Upon checking the fault ticket (F008611099), it appears that the current estimated fix date is June 22nd 2021.
I am very sorry about this.
Thanks,