Slow upload speed

[hd3]

On a M200 package but get upload speeds of <4Mbps consistently throughout the day. Download speeds typically almost always hitting 200 Mbps. 

It's been consistently slow on upload for almost a year. Occasionally I'll get 20 Mbps.

I've called VM a few times and followed the full reset on router procedure but it hasn't changed anything.

Any help appreciated.

BQM:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d6c8de7feb99df6e2fbb9d901357a671fa... 

[hd3]

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	266750000	Locked
Ranged Upstream Channel (Hz)	39399942	Locked
Provisioning State	Online

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	266750000	-1.7	38	256 qam	17
2	138750000	1	38	256 qam	1
3	146750000	1	37	256 qam	2
4	154750000	0.4	37	256 qam	3
5	162750000	-0.2	37	256 qam	4
6	170750000	-1	37	256 qam	5
7	178750000	-1.5	37	256 qam	6
8	186750000	-1.4	37	256 qam	7
9	194750000	-1.5	38	256 qam	8
10	202750000	-1.7	38	256 qam	9
11	210750000	-1.7	37	256 qam	10
12	218750000	-2	38	256 qam	11
13	226750000	-2	38	256 qam	12
14	234750000	-1.9	38	256 qam	13
15	242750000	-1.9	38	256 qam	14
16	250750000	-1.7	38	256 qam	15
17	258750000	-1.7	38	256 qam	16
18	274750000	-1.9	38	256 qam	18
19	282750000	-1.9	38	256 qam	19
20	290750000	-1.9	38	256 qam	20
21	298750000	-1.7	38	256 qam	21
22	306750000	-1.7	38	256 qam	22
23	314750000	-2.2	38	256 qam	23
24	322750000	-2.7	37	256 qam	24

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	730	0
2	Locked	38.9	256	0
3	Locked	37.6	286	0
4	Locked	37.3	637	0
5	Locked	37.6	408	0
6	Locked	37.6	774	0
7	Locked	37.6	963	22
8	Locked	37.6	786	1
9	Locked	38.6	482	0
10	Locked	38.9	367	0
11	Locked	37.6	466	0
12	Locked	38.6	547	1
13	Locked	38.6	480	0
14	Locked	38.6	497	0
15	Locked	38.6	457	0
16	Locked	38.9	439	0
17	Locked	38.6	515	0
18	Locked	38.6	526	0
19	Locked	38.9	591	0
20	Locked	38.6	551	0
21	Locked	38.6	1271	0
22	Locked	38.9	1517	0
23	Locked	38.6	1992	0
24	Locked	37.6	1598	0

[hd3]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39399942	43.8	5120	64 qam	4
2	46199947	44.8	5120	64 qam	3
3	32599967	43	5120	64 qam	5
4	25800284	42.3	5120	64 qam	11

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	9	0
2	ATDMA	0	0	10	0
3	ATDMA	0	0	11	0
4	ATDMA	0	0	8	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt060-b.cm

Primary Downstream Service Flow

SFID	847080
Max Traffic Rate	230000061
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	847079
Max Traffic Rate	22000061
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

[hd3]

Network Log

Time Priority Description

11/02/2021 17:22:12	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 03:32:40	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 01:30:35	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 11:03:34	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 13:30:35	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 04:02:57	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 01:30:35	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2021 16:12:19	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2021 13:30:35	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 17:21:4	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 01:30:35	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 04:21:58	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 13:30:35	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 17:16:4	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 01:30:34	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 22:41:52	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 13:30:34	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 19:19:0	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 15:55:38	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 01:56:53	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Steven_L · Accepted solution]

Hey @hd3

Welcome to the community and thanks for your posts.

I'm sorry that it has taken so long to get back to you and for the issues that you've been having. 

I have been able to locate your account and can see that there is a congestion issue in your area that is being looked into by our networks team and currently the estimated resolution date of 26th Feb at around 9am under reference F008611099 .

Regards

Steven_L

[hd3]

Thank You.

Look forward to the the fix on Friday.

[Steven_L]

No problem @hd3 and I hope that this issue is finally resolved on Friday.

Regards

Steven_L

[JitteryPinger]

Lets us know how it goes?

[hd3]

Unfortunately 9am has been and gone and uploads are still around 1-2Mbps.

@Virgin Media - any idea when reference F008611099 is likely to be fixed?

[JitteryPinger]

I'll expect the fault date has been extended, these faults are occurring nationwide due to WFH and home schooling, I wouldn't expect anything to change until the country resumes a normal active life.