Menu
Reply
Sauce245
  • 6
  • 0
  • 0
Tuning in
217 Views
Message 1 of 6
Flag for a moderator

Slow upload speed on a Gig1 package

My upload speed seems to be capped around 20Mb.

I have been told there is no issue on my line by second line support, but the upload modulation jumping says otherwise (from 64QAM to 32QAM). Download is fine, upload is not. Tested on a CAT6 cable, with a gigabit network card.

Live BQM 

Samknows Real Speed shows around 24Mb coming to the router.

I have tested on different devices, with different cables, multiple router resets, different times of the day, ensured coax connections are tight inside and out and tested with and without the attenuator fitted to my line.

I will post router info below.

Please could somebody confirm if I have an issue here, thanks.

0 Kudos
Reply
Sauce245
  • 6
  • 0
  • 0
Tuning in
213 Views
Message 2 of 6
Flag for a moderator

Re: Slow upload speed on a Gig1 package

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

304027500001.29999938.983261QAM25630
11387500000.59999837.636276QAM2561
21467500000.29999937.636276QAM2562
31547500000.20000138.605377QAM2563
41627500000.20000138.605377QAM2564
51707500000.09999837.636276QAM2565
61787500000.09999838.605377QAM2566
7186750000-0.09999838.605377QAM2567
81947500000.09999838.605377QAM2568
92027500000.29999938.605377QAM2569
102107500000.09999838.605377QAM25610
112187500000.20000137.636276QAM25611
122267500000.09999838.605377QAM25612
13234750000-0.59999838.605377QAM25613
14242750000-0.20000138.605377QAM25614
15250750000-0.40000238.605377QAM25615
16258750000-1.09999838.983261QAM25616
17266750000-1.00000038.605377QAM25617
18274750000-1.09999838.605377QAM25618
19282750000-0.50000038.605377QAM25619
202907500000.40000238.605377QAM25620
212987500000.50000038.605377QAM25621
223067500000.79999938.983261QAM25622
233147500001.20000138.983261QAM25623
243227500001.70000138.605377QAM25624
253307500001.90000238.983261QAM25625
263707500001.20000138.983261QAM25626
273787500001.20000138.983261QAM25627
283867500001.40000238.983261QAM25628
293947500001.40000238.605377QAM25629
314107500001.59999838.605377QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

30Locked000
1Locked188422121200
2Locked197296061000
3Locked186013071300
4Locked186358135600
5Locked185559887000
6Locked185561232100
7Locked195397629100
8Locked142082628300
9Locked141712563100
10Locked141891301400
11Locked141015495800
12Locked151807062300
13Locked140578903100
14Locked140089113000
15Locked139906545100
16Locked147521928300
17Locked147342103100
18Locked146797692600
19Locked146953890000
20Locked138160004200
21Locked146046802200
22Locked146186823200
23Locked145453532100
24Locked195471198100
25Locked195541782500
26Locked194333480000
27Locked193762184700
28Locked193920013800
29Locked192298498000
31Locked202570686200



3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33864K1680QAM4096424


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33Locked 0.4378886710
0 Kudos
Reply
Sauce245
  • 6
  • 0
  • 0
Tuning in
212 Views
Message 3 of 6
Flag for a moderator

Re: Slow upload speed on a Gig1 package

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000042.5205995120 KSym/sec32QAM5
25370000043.2705995120 KSym/sec32QAM2
33940000042.7705995120 KSym/sec32QAM4
44620000042.7705995120 KSym/sec32QAM3



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000
0 Kudos
Reply
Sauce245
  • 6
  • 0
  • 0
Tuning in
184 Views
Message 4 of 6
Flag for a moderator

Re: Slow upload speed on a Gig1 package

From later in the day:   3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000042.2705995120 KSym/sec32QAM5
25370000043.0205995120 KSym/sec8QAM2
33940000042.5205995120 KSym/sec32QAM4
44620000042.7705995120 KSym/sec8QAM3
0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.93K
Alessandro Volta
177 Views
Message 5 of 6
Flag for a moderator

Re: Slow upload speed on a Gig1 package

Your >> BQM << is a mess.

Your >> BQM << is starting to show signs of over utilisation which is only to be expected with so many people schooling and working from home.

A good friend of the forums @Andruser has commented on the forum about similar problems to yours ...

https://community.virginmedia.com/t5/Speed/Advice-on-stats-etc/td-p/4555347/page/2

https://community.virginmedia.com/t5/Networking-and-WiFi/Poor-BQM/m-p/4557860#M365466


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.93K
Alessandro Volta
175 Views
Message 6 of 6
Flag for a moderator

Re: Slow upload speed on a Gig1 package

In the meantime try a reboot to see if the Hub can renegotiate a better connection using this method ...

Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.

While the Hub is powered off go around all the accessible co-ax connectors inside and outside to ensure that they are finger tight by slackening off and then retightening.

Give it a good 5 minutes put the plug back in and switch the Hub back on.

Allow the Hub a few minutes to fully restart then half an hour or so later check your BQM again. again.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply