on 27-12-2021 22:59
Hi,
I have a Hub 3 in modem mode to a Linksys Mesh Router. All was working well until very recently.
Now getting very slow upload speeds:
Also Thinkbroadband checker shows 100% dropped packets:
I have restarted everything several times.
Thanks for any help,
Andy
on 27-12-2021 23:42
Your Upstream should all be 64QAM so that needs fixed. As for the BQM you need to allow Respond to ping on the Router.
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on 28-12-2021 09:04
Thanks for the info.
on 30-12-2021 09:15
Hi bengeo,
Thanks for posting. Sorry to hear of the broadband issues. You were affected by a noise on the line issue. Fault reference is F009543083. The ticket is showing restored but is under monitoring from the field and networks team.
How's the speeds been since posting?
Best.
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on 30-12-2021 11:01
Hi John,
The speeds seem to be back to normal now, but there are still some oddities.
The Hub 3 is in modem mode and I can only access it via 192.168.100.1 just after it has been restarted. At any other time it says "The connection has timed out". Also, when I first open a browser the first site has a delay before it loads and then it seems normal after that. I still have 1 upload channel at 32 qam.
Info:
Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 60300000 | 49 | 5120 | 64 qam | 1 |
2 | 39400000 | 46.8 | 5120 | 64 qam | 4 |
3 | 46200000 | 47.3 | 5120 | 32 qam | 3 |
4 | 53700000 | 48.5 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts | |
1 | ATDMA | 0 | 0 | 0 | 0 | |
2 | ATDMA | 0 | 0 | 0 | 0 | |
3 | ATDMA | 0 | 0 | 0 | 0 | |
4 | ATDMA | 0 | 0 | 0 | 0 | |
| ||||||
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt062-b.cm |
Primary Downstream Service Flow
SFID | 23696 |
Max Traffic Rate | 402500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 23695 | |
Max Traffic Rate | 38500089 | |
Max Traffic Burst | 42600 | |
Min Traffic Rate | 0 | |
Max Concatenated Burst | 42600 | |
Scheduling Type | BestEffort | |
| ||
Thanks,
Andy
on 03-01-2022 09:12
Hi @bengeo
Thank you so much for updating us and I'm so sorry to hear that these drops and messages have been happening!
I know it's been a few days since your last post and the network teams were still monitoring the closed outage so I just wanted to check how things were looking now?
Thank you.
03-01-2022 10:08 - edited 03-01-2022 10:13
Hi Ash,
The speeds seem to be normal, but there are still some oddities.
The Hub 3 is in modem mode and I still can only access it via 192.168.100.1 just after it has been restarted. At any other time it says "The connection has timed out". Do I need a new hub?
In my last message I said that I had 1 upload channel at 32 qam. Now it is worse:
Thanks,
Andy
on 05-01-2022 10:24
Hi @bengeo thanks for getting back to us.
When you say "restarted" do you mean rebooting of your hub or a full pinhole reset? As the pinhole reset essentially takes the hub back to factory settings, but clears most issues.
Regards
Lee_R
on 08-01-2022 21:12
Hi Lee,
I haven't done a full pinhole reset yet. I am waiting until I have enough time to set everything up again as I will want it back in modem mode.
The status checker is still saying that there are problems.
I'll do that reset soon and report back.
Thanks,
Andy
on 11-01-2022 08:39
Good morning Bengeo,
Thank you for coming back to us, I have just taken a further look over your account and I can see that there is an SNR issue in your area, the ETA for fix is today, however with SNR issue they are notoriously difficult to locate the problem area so I would expect this to be delayed somewhat.
Kind regards,
Zak_M