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squareiz
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Message 1 of 10
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Slow upload and download speed

I have noticed that I'm getting <1Meg upload speeds and <80Meg download on my Vivid200

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jbrennand
Alessandro Volta
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Message 2 of 10
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Re: Slow upload and download speed

How are you testing - wired or wifi ?  What devices are you testing on ? Which Hub model do you have ?


--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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squareiz
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Message 3 of 10
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Re: Slow upload and download speed

Hello,

Testing via hardwire through superhub2 router via PC.

Last night instead of simply turning the router on and off which I have tried in the past but with no success, I left it off all night in the hope that when it was turned on again the connection would be "renegotiated", this seems to have done the trick as speeds are now back to normal and no downstream Post RS Errors, however already have >100k Pre RS errors on one channel with the lowest Power Level of 37.36dB.  Also the uplink has no T3 timeouts when there were >10k previously.

Anyhow it seems the turn off for a long period did the trick, thanks for getting back to me so quick, lets hope this problem does not come back.

Merry Christmas!!

 

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jbrennand
Alessandro Volta
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Message 4 of 10
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Re: Slow upload and download speed

ok - post up the whole data set from the Upstream/Downstream/Network Logs so people can look and see if there any other issues (blank out any personal info, MAC addresses etc)

--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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squareiz
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Re: Slow upload and download speed

Frequency (Hz)194750000138750000146750000154750000162750000170750000178750000186750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID81234567
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)-4.76-4.39-4.41-4.33-4.36-4.67-4.60-4.77
RxMER (dB)37.9437.3637.9437.9438.2638.2638.2638.26
Pre RS Errors26113540730192000
Post RS Errors00000000

 

Channel Type2.02.02.02.0
Channel ID13101112
Frequency (Hz)53700000394000003260000025800000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation64QAM64QAM64QAM64QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)49.7546.2544.7543.75
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000

 

First TimeLast TimePriorityError NumberDescription
21/12/2018 07:28:12 GMT21/12/2018 07:28:12 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
20/12/2018 19:48:32 GMT20/12/2018 19:48:32 GMTWarning (5)66050310Auth Success - Web login successful.
20/12/2018 19:48:32 GMT20/12/2018 19:48:32 GMTWarning (5)66050310Auth Success - Web login successful.
20/12/2018 19:47:53 GMT20/12/2018 19:47:53 GMTWarning (5)66050310Auth Success - Web login successful.
20/12/2018 19:47:53 GMT20/12/2018 19:47:53 GMTWarning (5)66050310Auth Success - Web login successful.
20/12/2018 19:39:16 GMT20/12/2018 19:39:16 GMTWarning (5)90000200CSFR Detect - Expired Content Submitted ; LAN Interface
20/12/2018 19:39:09 GMT20/12/2018 19:39:09 GMTWarning (5)66050300Auth Fail - Web login failed.
20/12/2018 19:39:09 GMT20/12/2018 19:39:09 GMTWarning (5)66050300Auth Fail - Web login failed.
20/12/2018 19:39:02 GMT20/12/2018 19:39:02 GMTWarning (5)66050300Auth Fail - Web login failed.
20/12/2018 19:39:02 GMT20/12/2018 19:39:02 GMTWarning (5)66050300Auth Fail - Web login failed.
20/12/2018 17:44:58 GMT20/12/2018 17:44:58 GMTNotice (6)68010600DHCP Renew - lease parameters tftp file-******** modified
20/12/2018 17:44:58 GMT20/12/2018 17:44:58 GMTError (4)68010400DHCP REBIND WARNING - Field invalid in response
20/12/2018 17:44:18 GMT20/12/2018 17:44:18 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
20/12/2018 17:43:39 GMT20/12/2018 17:43:39 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
20/12/2018 17:42:21 GMT20/12/2018 17:42:21 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
20/12/2018 17:39:45 GMT20/12/2018 17:39:45 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
20/12/2018 17:34:32 GMT20/12/2018 17:34:32 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
20/12/2018 17:24:08 GMT20/12/2018 17:24:08 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
20/12/2018 17:03:20 GMT20/12/2018 17:03:20 GMTError (4)68010100

DHCP RENEW sent - No response for IPv4

 

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CarlTSpeak
Wise owl
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Message 6 of 10
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Re: Slow upload and download speed

You need a technician visit .

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squareiz
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Message 7 of 10
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Re: Slow upload and download speed

Hello Ignition

How do I go about arranging a engineer to visit, whats the reason?

Thanks

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Moderator (Retired) Ralph_R
Moderator (Retired)
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Message 8 of 10
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Re: Slow upload and download speed

Hi squareiz,

Downstream power levels are bordering on the low side, though still within tolerance and worth keeping an eye on.

Checking the historic data from around 24-28/12 I can see that there was an an issue with low SNR and FEC on your cable upstream, which may have been the issue here, this has since recovered and looking much healthier.

How are the speeds now, drop us a quick update when you have a moment and we'll gladly investigate further if problems are still evident.

Kind rgds

Ralph_R
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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squareiz
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Message 9 of 10
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Re: Slow upload and download speed

Hello Ralph,

Things are slower today..... 190ms ping 68Mbps download and 4Meg Upload.

I have not tried reseting or turning anything on and off till I hear from you guys in case there is something else you need from me.

Here are the router values......

Thanks

Frequency (Hz)194750000138750000146750000154750000162750000170750000178750000186750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID81234567
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)-4.07-3.58-3.66-3.59-3.61-3.75-3.64-3.76
RxMER (dB)37.9437.0937.9437.9438.2638.2638.2638.26
Pre RS Errors3050024983646580339511621145013671407
Post RS Errors271500225512

 

 

Channel Type2.02.02.02.0
Channel ID13101112
Frequency (Hz)53700000394000003260000025800000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation64QAM64QAM64QAM64QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)49.7546.2544.7543.75
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0001
T4 Timeouts0000

 

First TimeLast TimePriorityError NumberDescription
20/01/2019 01:42:59 GMT20/01/2019 01:42:59 GMTNotice (6)68010600DHCP Renew - lease parameters tftp file-******** modified
20/01/2019 01:42:59 GMT20/01/2019 01:42:59 GMTError (4)68010400DHCP REBIND WARNING - Field invalid in response
20/01/2019 01:42:17 GMT20/01/2019 01:42:17 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
20/01/2019 01:41:38 GMT20/01/2019 01:41:38 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
20/01/2019 01:40:21 GMT20/01/2019 01:40:21 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
20/01/2019 01:37:47 GMT20/01/2019 01:37:47 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
20/01/2019 01:32:39 GMT20/01/2019 01:32:39 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
20/01/2019 01:22:21 GMT20/01/2019 01:22:21 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
20/01/2019 01:01:45 GMT20/01/2019 01:01:45 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
20/01/2019 00:20:33 GMT20/01/2019 00:20:33 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
19/01/2019 22:58:11 GMT19/01/2019 22:58:11 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
19/01/2019 20:13:24 GMT19/01/2019 20:13:24 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
19/01/2019 14:43:54 GMT19/01/2019 14:43:54 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
19/01/2019 03:44:51 GMT19/01/2019 03:44:51 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
15/01/2019 19:11:48 GMT15/01/2019 19:11:48 GMTNotice (6)68010600DHCP Renew - lease parameters tftp file-******** modified
15/01/2019 19:11:48 GMT15/01/2019 19:11:48 GMTError (4)68010400DHCP REBIND WARNING - Field invalid in response
15/01/2019 19:10:55 GMT15/01/2019 19:10:55 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
15/01/2019 19:10:04 GMT15/01/2019 19:10:04 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
15/01/2019 19:08:22 GMT15/01/2019 19:08:22 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
15/01/2019 19:04:59 GMT15/01/2019 19:04:59 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
 
 
 
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Moderator
Moderator
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Message 10 of 10
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Re: Slow upload and download speed

Hi there, thank you for providing this information.

 

I'm going to send you a private message so I can check this further for you.

 

Thanks

 

Nathan B

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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