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wildride
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Message 11 of 24
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Re: Slow upload 2 nights in a row.

Have to add that last one is a twitch node. There was no delay before saying it was unreachable, almost like it was deliberately blocked. I could still browse twitch as a viewer, but my upload to twitch at that point was dead.

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Message 12 of 24
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Re: Slow upload 2 nights in a row.

Hi wildride, 

 

Thanks for posting, and my apologies for the slow upload.

 

Is this over a wired/wireless connection, or both?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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wildride
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Message 13 of 24
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Re: Slow upload 2 nights in a row.

Its wired, Sorry I didnt respond as the issue did seem to go away. However its now back again.

Speedtests have it fluctuating, one test will have upload of 30mb the next 1mb. When broadcasting to either Mixer or Twitch Im seeing a 25-60% loss in packets, when normally its 0%.

Now the data from logs:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1282750000638256 qam19
21387500005.538256 qam1
31467500005.138256 qam2
41547500005.338256 qam3
51627500005.940256 qam4
61707500005.538256 qam5
71787500005.640256 qam6
8186750000638256 qam7
91947500005.840256 qam8
102027500005.540256 qam9
112107500006.338256 qam10
122187500005.540256 qam11
132267500005.440256 qam12
142347500006.340256 qam13
15242750000638256 qam14
162507500005.338256 qam15
17258750000638256 qam16
18266750000640256 qam17
192747500005.540256 qam18
20290750000638256 qam20
212987500006.138256 qam21
223067500006.340256 qam22
233147500005.938256 qam23
24322750000640256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9360
2Locked38.9180
3Locked38.6440
4Locked38.990
5Locked40.910
6Locked38.980
7Locked40.3260
8Locked38.9280
9Locked40.3230
10Locked40.3300
11Locked38.9160
12Locked40.3190
13Locked40.9120
14Locked40.3150
15Locked38.9260
16Locked38.9240
17Locked38.9300
18Locked40.3280
19Locked40.3290
20Locked38.9400
21Locked38.9470
22Locked40.3460
23Locked38.6450
24Locked40.3720

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1257999204.3512016 qam6
2462001514.425512064 qam3
3394000374.35512064 qam4
4325999964.325512064 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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wildride
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Message 14 of 24
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Re: Slow upload 2 nights in a row.

Network Log

Time Priority Description

17/10/2019 00:02:10Warning!Lost MDD Timeout;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
17/10/2019 00:04:34criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
17/10/2019 00:12:51criticalNo Ranging Response received - T3 time-out;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
20/10/2019 22:16:2ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
20/10/2019 22:22:29criticalNo Ranging Response received - T3 time-out;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
21/10/2019 11:05:10ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
21/10/2019 16:21:53criticalNo Ranging Response received - T3 time-out;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
21/10/2019 17:29:44ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
21/10/2019 23:54:23ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
22/10/2019 13:35:57criticalNo Ranging Response received - T3 time-out;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
25/10/2019 18:54:2ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
25/10/2019 23:20:55criticalNo Ranging Response received - T3 time-out;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
26/10/2019 07:18:32ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
26/10/2019 08:33:51criticalNo Ranging Response received - T3 time-out;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
26/10/2019 13:30:47ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
26/10/2019 19:43:6ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
27/10/2019 10:26:18criticalNo Ranging Response received - T3 time-out;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
30/10/2019 17:20:51ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
31/10/2019 18:53:1ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
03/11/2019 15:12:27criticalNo Ranging Response received - T3 time-out;CM-MAC=*;CMTS-MAC=*;CM-QOS=1.1;CM-VER=3.0;
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Message 15 of 24
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Re: Slow upload 2 nights in a row.

Hi wildride,

 

Thank you very much for your response we are very sorry to hear that this issue has resumed. We would like to have a further look into this issue for you via a private message. We will follow up right away.

 

Kind regards,

 

Paul

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wildride
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Message 16 of 24
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Re: Slow upload 2 nights in a row.

Just as a laugh I went and checked how my connection is for streaming (right now)

Here are the results
twitchtest.jpg

Bandwidth: Fairly self explanatory - this is the bandwidth TwitchTest was able to sustain to the server. Note that TwitchTest will never go above 10mbps during testing and Twitch currently recommend a maximum of 6mbps (6000 kbps) when streaming.

Quality: This is a metric which tries to measure the overall stability / quality of the connection based on the rate at which data was sent and the number of re-transmitted packets. It's measured out of 100, and a quality rating of 80 or higher is recommended for a stable stream. If your internet connection is below 10mbps upload, quality numbers may be lower due to your ISP discarding data.

RTT: This is the time it took to establish the connection (Round Trip Time). Servers further away from you will have a higher RTT.

PS sorry if the image isnt showing (Im editing again to try to make it work) But it shows Bandwith around the 3000k range across all europe servers with 30-50ms RTT, and Quality of 0 for all.

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wildride
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Message 17 of 24
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Re: Slow upload 2 nights in a row.

Apparently Downstream and Upstream are perfectly fine, I beg to differ as the 16 qam modulation above is indicative of a problem (typically noise) so reposting here with the outcome of suggestions: 

"Things we would recommend having a play around with is trying a new Ethernet cable, switching to wireless if possible. Further troubleshooting on the device to ensure all advanced settings are correct. Failing this we would also advise having a chat with the manufacturer for further guidance."

Test on Ethernet cable before attempting changes:
New Ethernet cable, No effect.
Change to wireless (5mhz), No effect.
twitchfluctiations.jpg
As you see it doesnt seem to matter what the connection between Router and PC is the upload is all over the place. A good connection would have 10000+ Bandwith and 80+ Quality. It gets that sometimes but is so unstable unless I drop my bitrate down. The changes I see in the above pic were occuring in the hours of testing I did before without changing anything.

Along the thought of noise, I will unplug the cable later and clean that up to see if it helps (cant right now without upsetting a spec needs child)

As for asking the manufacturer, who makes the Virgin 3.0 Boxes?

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Message 18 of 24
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Re: Slow upload 2 nights in a row.

Hi Adam,

 

Please let us know how you get on.

 

Regards

 

Paul.

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wildride
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Message 19 of 24
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Re: Slow upload 2 nights in a row.

Tried your suggestions other than contacting the manufacturer as I dont know who makes the Virgin 3.0 Superhub (Other than Virgin)

Additionally I disconnected the coax to make sure it was clean and it looked fine, plugged it back in and it had no effect.

Now I have just tested it again at 12pm 10/11/2019 and it seems drastically improved. ie last night testing showed nearly 20%+ frames dropped, right now 2.5%. The frame drops occur essentially when the upload speed drops below the set bitrate 6000 is what Im using to test. 30000 is the max I am supposed to get.

Before this occurred I was getting 0%.

I will point out the time this occurred before coincided with a fault in the area, and was fixed when the fault was resolved. Theres no fault being shown at this time.

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wildride
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Message 20 of 24
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Re: Slow upload 2 nights in a row.

Well streamed last night and was ok, with only a few drops below 5k upload (6k setting) from 9:55pm until around 11:15pm where it starting dropped under 5k upload consistently enough to be noticeable to viewers (approx 20,000 frame drops in a couple of minutes).

I dropped the setting to 3k which lowered quality but improved framerate, Still had some drops under 2k during this time but not many, on par to the start of the stream when at 6k.

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