Have to add that last one is a twitch node. There was no delay before saying it was unreachable, almost like it was deliberately blocked. I could still browse twitch as a viewer, but my upload to twitch at that point was dead.
Thank you very much for your response we are very sorry to hear that this issue has resumed. We would like to have a further look into this issue for you via a private message. We will follow up right away.
Just as a laugh I went and checked how my connection is for streaming (right now)
Here are the results
Bandwidth:Fairly self explanatory - this is the bandwidth TwitchTest was able to sustain to the server. Note that TwitchTest will never go above 10mbps during testing and Twitch currently recommend a maximum of 6mbps (6000 kbps) when streaming.
Quality:This is a metric which tries to measure the overall stability / quality of the connection based on the rate at which data was sent and the number of re-transmitted packets. It's measured out of 100, and a quality rating of 80 or higher is recommended for a stable stream. If your internet connection is below 10mbps upload, quality numbers may be lower due to your ISP discarding data.
RTT:This is the time it took to establish the connection (Round Trip Time). Servers further away from you will have a higher RTT.
PS sorry if the image isnt showing (Im editing again to try to make it work) But it shows Bandwith around the 3000k range across all europe servers with 30-50ms RTT, and Quality of 0 for all.
Apparently Downstream and Upstream are perfectly fine, I beg to differ as the 16 qam modulation above is indicative of a problem (typically noise) so reposting here with the outcome of suggestions:
"Things we would recommend having a play around with is trying a new Ethernet cable, switching to wireless if possible. Further troubleshooting on the device to ensure all advanced settings are correct. Failing this we would also advise having a chat with the manufacturer for further guidance."
Test on Ethernet cable before attempting changes: New Ethernet cable, No effect. Change to wireless (5mhz), No effect. As you see it doesnt seem to matter what the connection between Router and PC is the upload is all over the place. A good connection would have 10000+ Bandwith and 80+ Quality. It gets that sometimes but is so unstable unless I drop my bitrate down. The changes I see in the above pic were occuring in the hours of testing I did before without changing anything.
Along the thought of noise, I will unplug the cable later and clean that up to see if it helps (cant right now without upsetting a spec needs child)
As for asking the manufacturer, who makes the Virgin 3.0 Boxes?
Tried your suggestions other than contacting the manufacturer as I dont know who makes the Virgin 3.0 Superhub (Other than Virgin)
Additionally I disconnected the coax to make sure it was clean and it looked fine, plugged it back in and it had no effect.
Now I have just tested it again at 12pm 10/11/2019 and it seems drastically improved. ie last night testing showed nearly 20%+ frames dropped, right now 2.5%. The frame drops occur essentially when the upload speed drops below the set bitrate 6000 is what Im using to test. 30000 is the max I am supposed to get.
Before this occurred I was getting 0%.
I will point out the time this occurred before coincided with a fault in the area, and was fixed when the fault was resolved. Theres no fault being shown at this time.
Well streamed last night and was ok, with only a few drops below 5k upload (6k setting) from 9:55pm until around 11:15pm where it starting dropped under 5k upload consistently enough to be noticeable to viewers (approx 20,000 frame drops in a couple of minutes).
I dropped the setting to 3k which lowered quality but improved framerate, Still had some drops under 2k during this time but not many, on par to the start of the stream when at 6k.